Jeff Kitchen
Nice try. Someone from the dealership commented on my previous review, and basically lied. First, look at Yelp reviews, which give a different picture than the inflated reviews here (2.7). I wonder what you bribed people with to get good Google reviews. No, you DID NOT CONTACT ME DAILY, as you state in your reply to my review. The dealership only called me once....I had to initiate contact each and every time WHEN YOU DID NOT CALL BACK. Always with an excuse, but you only called once. This, after receiving a down payment on a vehicle. Mazda, when I contacted them, had a very different story, yet you perpetuate the lies. The only reason the process stopped is because you failed to contact me, for days. We literally put a down payment, and submitted the paperwork. Happy to share my iPhone screen shot of calls, incoming and out going and emails. The only thing correct in their response, is we are enjoying the vehicle we purchased elsewhere.
Response from owner
February 13, 2025
Other reviews
Noah Scofield
Inquired about a new vehicle. Jordan was very helpful and kind during the entire process. We ultimately did not end up purchasing the car due to a better deal elsewhere, but this dealership was transparent the entire way through.
Peter Fortune
I cannot imagine receiving more attentive service. I trust them completely.
Jenny Yahl
I had just been in an accident when I found Tom Roush's group and to say I'm happy I landed here is an understatement. My husband and I were both in the market for cars and had a unique financial situation. Walking into a dealership can be intimidating as a woman, and were met with nothing but respect and genuine support. Our salesman, Lee Wildermuth, was incredible. He listened to what we needed and came up with several options to get is what we needed. There was no stereotypical sales behavior whatsoever, as Lee treated us like we'd been long time customers he'd known forever. I couldn't imagine going through this process without Lee in our corner. Lee, AJ and Brad worked TIRELESSLY to make things work for us on the financial end, allowing us to have cars we love. I am forever grateful to this team and will be back for any car buying needs. 1000% recommend!
ROMAN FAJARDO
Jon Shreve and the team always do a great job! I’m always kept informed about my vehicle and they are always very honest with what my vehicle truly needs!