Jenny Yahl
I had just been in an accident when I found Tom Roush's group and to say I'm happy I landed here is an understatement. My husband and I were both in the market for cars and had a unique financial situation. Walking into a dealership can be intimidating as a woman, and were met with nothing but respect and genuine support. Our salesman, Lee Wildermuth, was incredible. He listened to what we needed and came up with several options to get is what we needed. There was no stereotypical sales behavior whatsoever, as Lee treated us like we'd been long time customers he'd known forever. I couldn't imagine going through this process without Lee in our corner. Lee, AJ and Brad worked TIRELESSLY to make things work for us on the financial end, allowing us to have cars we love. I am forever grateful to this team and will be back for any car buying needs. 1000% recommend!
Response from owner
April 10, 2023
Other reviews
James Higgins
I appreciate being listened to and having the opportunity to speak with the service team. Thank you for your service.
Bonnie Myers
I was told it would take approx an hour when I scheduled the work. It was 20 minutes even with a car wash. Comfortable waiting area and friendly service people. We loved our Mazda CX5
Brandon Nicholson
Great communication throughout the process on inspection findings and recommendations.
Jose G. Castañeda
Visited Tom Roush to test drive one of their used vehicles. When I got to the dealer they were to busy and could no locate the person who I spoke with on the phone for the test drive, after 20 minutes, I was set up with a rep, Becky, who at the same time was working with another couple for another test drive. I finally test drove the vehicle, which made snapping noises coming from the supports on the right front side. Upon arrival, I notified the rep and her supervisor about the issues I noticed with the vehicle. I also noticed that one of the tires had a huge gash on the side wall and needed to be replaced. I discussed with them the possibility of having this repaired and how would this impact the sale and/or price if sold as is. I was assured that the issue with the noise was probably a bad cv joint/axle and that they would repair before sale, as for the tire, they mentioned that it looked fine to them, which I would not consider safe to drive at high speed. They promised to contact me as soon as the car was repaired, and I thought we had an agreement on coming back to complete purchase once vehicle was repaired, at least that is what I was told by Becky and her supervisor. There was no mention of a financial deposit to hold the car for me. In the following days I contacted the dealer to check status and was told they would check on it and would call me back, same story a couple of days later. A week later, the vehicle does not show up on their inventory, I assume it was sold, I wonder if a poor victim fell for a damaged vehicle or the car was actually repaired and sold to someone else, even thought we had an agreement. The vehicle as a black Subaru Impreza, if someone reads this review, an you bought this car, pay attention to the vehicle, and stay safe. Needless to say, not the best place to buy a used car, especially if they oversee these damages and defects, and not even mention them when someone is doing a test drive. Update: a response by dealership was placed in response to my review. Never apologized or clarified if the vehicle was ever repaired. On to of all they lied about details on my visit which only proves how little they can be trusted .