Jennifer H.
I have never had a bad experience here. The reps are nice and efficient. The service is done correctly the first time...shout out to the people who actually do the work...If I have things to do, I get a loaner, I've been driven home and picked up and I've waited and the job was done right on time. The waiting area isn't as fancy as others I've visited, but I don't need fancy coffee and a huge selection of snacks, I want a car that runs and people who will make that happen. I also think that the prices are fair. I wondered if I should take my latest problem to someone closer to home and thank goodness I didn't as the part was covered under an extended warranty! I don't have an extended warranty, the part was given an extended warranty by Lincoln. So my six year old car received a covered repair. Shout out to Lincoln! Thank you to everyone, especially Corey.
Other reviews
Carinne Uslar
Jon was very helpful and friendly at the service desk. He communicated with me via about updates along the way. Jason the mechanic was thorough in the inspection and shared a video of everything he had discovered with recommendations on next steps. The team overall was friendly, great, and people I could trust. Will be back again for my next service needs.
Erin Sagona
The service department is terrible. They have attempted to charge me for two safety issues, claiming they were out of warranty. For the first issue, they refunded my money after verifying that it was covered under warranty. For the second issue, they wanted to charge me for "damage I supposedly caused to the circuit board." However, when I went to another Mazda dealership, they identified the actual problem, which was not the circuit board at all. Both times, I interacted with the service advisor, Scott. While he is polite, he seems primarily focused on making money. It’s deeply concerning and disheartening how they handle these situations. Out-of-warranty repairs mean more money for Scott. The commissioned environment is evident in their blatant disregard for customers who are under warranty. Unfortunately, this is the closest dealership to me, but I am willing to drive to other Mazda dealerships to avoid being scammed Edit: Adding to this review based upon the response. Mazda has already supposedly spoken to Service Manager Matt. I’m aware of your Google ratings - I can read. But I’m questioning if you can…seeing as how you’re unable to locate my last two records of appts where I was seen both times.
christian ravo
Jonny was awesome and took great care me. Great service and great experience
Danny Laser
I was shocked how fast my and courteous service was completed. I was there about 25-30 minutes! Really impressed!!!