John Massingale

Piers Kirby

This happened about a year ago. Worst customer service I've ever had. On the advice of the techs, had the control arms replaced. They quoted me a price for the repair, which they subsequently added $250 to when work was completed. When rattling off the final price, Brad literally said "Did I also mention you also needed an alignment? Yeah, you need an alignment, which is an additional $100" (control arm replacements always require an alignment - why the hell wasn't this included in the original price?). Got the car back, was making a host of new sounds (grinding/screeching), and the wheel was now noticeably wobbling when braking. Spent the better part of 1.5 days at Tom Roush dealing with the new problems, being told the whole time that there was no way they were due to the control arm replacement. Ended up taking it to a competent mechanic, who correctly diagnosed the issues, in less than 10 minutes, which had indeed been caused by the sloppy work of Tom Roush staff, then fixed the issues for free. Brad and Matt were trying to charge me at least another $800 to 'fix' my car. Seriously, if you care at all about your time and money, you'll stay the hell away from this awful business.

Scott R

Stopped in looking for a new truck. Salesman acted like he didn't have enough time to help me. He was very rude I went down the road a short ways and bought a new Dodge.

Rich Tiller

Tom Roush service department did a great job on our recent service. Great, fast team.

Jeffrey Cornwell

Liked the video from service tech showing what was in need and Scott did a great job of greeting us and remembered my name when I picked up the car the next morning. Not many service reps go the extra to make it personal. Tom Roush has a good one there!