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Tom Roush Mazda

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krak615 krak615

January 12, 2026 · review of Tom Roush Mazda

Nathan service rep was very polite explained things throughly.

Response from owner

krak615 thank you so much we appreciate the great review and you.

April 7, 2025

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Other reviews

January 16, 2020

Brennan Portz

Great friendly service and pricing I will definatly keep coming back.

May 18, 2023

chibi vijayan

we visited this building while we were test driving the mitsubishi outlander next door. the place looked cool with modern styling. the seating and amenities were good, had free coffee and tv to watch while waiting.

January 7, 2024

Roberto Leyva

Garen was awesome! He was very down to earth and helped us to get what we really wanted. The process of agreeing on a payment that was more affordable was easy and stress free. Really appreciated them paying off our other lease right away, and we received our title paperwork quickly as well. So glad we checked them out!

February 28, 2024

Demetrius Lewis (Dee Strongfist)

A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months. I spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time). I went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, "okay this is great!" I got the car and drove off. What I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached. So why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.