Krista Clanin
Brent Cassady was amazing! We were able to drive all the cars we wanted before we made the decision. In addition, we needed to make changes to the paperwork after it was all printed. Tariq made all changes fast and efficiently.
Other reviews
Rob Patrick
Efficient, tidy, pleasant staff, service completed in time advised.
STEPHEN BROWN
I surprised myself by going back to Tom Roush as I had a bad experience with a used car purchase a few years ago (they claimed "full service" had been done on the used car but it turned out not to be the case). The new car sales experience was very good - the sales person was very friendly, helpful and genuine. The car purchase was my daughter's first car and Larry was very patient & knowledgeable as he explained the car's many features. I'm giving 4 stars instead of 5 because of how long it took to get me out of the dealership after agreeing to the purchase. I realize there's a fair amount of paperwork involved but we waited over an hour before I was able to sit with the business manager. Even though I had specifically requested to not sit through the extended maintenance presentation, they presented it anyway - thus wasting both my time and theirs. The business manager said they must present the extended warranty in order to follow state law. That's unfortunate. FYI - This dealership also claims to apply a wax treatment to its cars and tacks on an add'l $299 to the MSRP for it. It reminds me of the "TruCoat" charge from the movie Fargo. Overall though, I'd buy consider buying from them again.
Gary Hansel
Leased a Lincoln MKZ ...No pressure ..fast and highly professional everyone was very friendly and so easy to work with. Highly recommended. Ray was very knowledgeable and made the process painless. I will be a repeat customer. Thanks
Kulbir Toora
Very bad experience so far. Sold me a vehicle with mechanical issues. I have to spent more money to fix than I paid for it that Is Within 3 weeks.