STEPHEN BROWN
I surprised myself by going back to Tom Roush as I had a bad experience with a used car purchase a few years ago (they claimed "full service" had been done on the used car but it turned out not to be the case). The new car sales experience was very good - the sales person was very friendly, helpful and genuine. The car purchase was my daughter's first car and Larry was very patient & knowledgeable as he explained the car's many features. I'm giving 4 stars instead of 5 because of how long it took to get me out of the dealership after agreeing to the purchase. I realize there's a fair amount of paperwork involved but we waited over an hour before I was able to sit with the business manager. Even though I had specifically requested to not sit through the extended maintenance presentation, they presented it anyway - thus wasting both my time and theirs. The business manager said they must present the extended warranty in order to follow state law. That's unfortunate. FYI - This dealership also claims to apply a wax treatment to its cars and tacks on an add'l $299 to the MSRP for it. It reminds me of the "TruCoat" charge from the movie Fargo. Overall though, I'd buy consider buying from them again.
Other reviews
Jeff Kitchen
Nice try. Someone from the dealership commented on my previous review, and basically lied. First, look at Yelp reviews, which give a different picture than the inflated reviews here (2.7). I wonder what you bribed people with to get good Google reviews. No, you DID NOT CONTACT ME DAILY, as you state in your reply to my review. The dealership only called me once....I had to initiate contact each and every time WHEN YOU DID NOT CALL BACK. Always with an excuse, but you only called once. This, after receiving a down payment on a vehicle. Mazda, when I contacted them, had a very different story, yet you perpetuate the lies. The only reason the process stopped is because you failed to contact me, for days. We literally put a down payment, and submitted the paperwork. Happy to share my iPhone screen shot of calls, incoming and out going and emails. The only thing correct in their response, is we are enjoying the vehicle we purchased elsewhere.
Steve Engelking
Great experience with Mike Haire and Mark Grover. We could not be happier.
Jim Selvio
The team at Tom Roush was fair and efficient. They went above and beyond to make it a pleasant car buying experience. Thank you to Chris and Chris.
Tim Byers
Overall a very pleasant buying experience. I'd recommend this dealership to anyone.