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Kristin Guarriello

December 10, 2019 · review of Tom Roush Mazda

Brent Cassady has helped me buy both my cars and has made both car buying experiences exceptional. He has always provided me great information and options no matter what I am looking for. He is very patient and helpful when I want to explore more options and want to change my mind again. He is very personable and works directly with me to understand what my specific needs are and he delivers all answers and options made for me. When it comes to repairs and services he always is there for me to make sure I am taken care of by his team and is there to answer any questions. It is safe to say that I will continue going to Brent and his team for all my car needs. Thank you everyone for all your hard work.

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Other reviews

March 20, 2018

Megan Trainor

We all really enjoyed working with Brandon. He was very low pressure yet very helpful. He had a sense of humor and was good at casual conversation. I know he’s new at this, but he did a very good job with us. The African American gentleman was also super friendly and welcoming. He was always watching to be sure we were being taken care of. I’m sure we would have enjoyed working with him, too. This was the most positive car buying experience we’ve had in recent times. Thank you!

June 19, 2014

Marlietta Wells

Great price, exceptional and flexible service. They picked up my car from my job to service it, and as a busy mom with 3 teens running in different directions all the time, that makes my life so much easier. I can have my car serviced while I am doing other things I need to do and not have to worry about waiting around at the shop or arranging for rides to and from the shop to drop my car off. I also didn't have to worry about rushing after work to make sure I could get there before they closed. Super friendly people and a great deal.

October 6, 2020

Mike Jaensson

Scott B had bad news for me but did everything he could to mitigate a much larger problem. Worked with me on needed repairs and was very knowledgeable. Very good experience.

June 26, 2021

Toni Betzner

I've had my car for several months now, so I think it's safe to leave a review. I'm always skeptical of dealerships, but Brent was very helpful and friendly and took the time to answer my questions. The financial representative was also helpful working with me on my down payment and finding a good lienholder for me. Steve the mechanic was awesome. He put two cars on the lift for me so I could check them out underneath, and with the sales rep standing nearby told me frankly, candidly, and honestly what he liked or didn't like about each car. I will happily shop here again, and as an insurance agent I send my customers here as well. The only reason I took off a star is because when trading in my car I had to haggle a little to get it to the price I wanted for a trade in. They justified lowering it because a deer ran into it once, yet they showed me a vehicle with 5 rear end accidents that they were asking 16,000 for. so if its worth that much I think I can get at least 4,000. He did however offer me a little more when I bulked at the original offer, so again, to clarify most of my experience was very positive and they are good to work with. I'll def see them again. Hopefully not in the near future, as I love my new car that I purchased here and hope it last me many many years to come.