Toni Betzner
I've had my car for several months now, so I think it's safe to leave a review. I'm always skeptical of dealerships, but Brent was very helpful and friendly and took the time to answer my questions. The financial representative was also helpful working with me on my down payment and finding a good lienholder for me. Steve the mechanic was awesome. He put two cars on the lift for me so I could check them out underneath, and with the sales rep standing nearby told me frankly, candidly, and honestly what he liked or didn't like about each car. I will happily shop here again, and as an insurance agent I send my customers here as well. The only reason I took off a star is because when trading in my car I had to haggle a little to get it to the price I wanted for a trade in. They justified lowering it because a deer ran into it once, yet they showed me a vehicle with 5 rear end accidents that they were asking 16,000 for. so if its worth that much I think I can get at least 4,000. He did however offer me a little more when I bulked at the original offer, so again, to clarify most of my experience was very positive and they are good to work with. I'll def see them again. Hopefully not in the near future, as I love my new car that I purchased here and hope it last me many many years to come.
Response from owner
June 28, 2021
Other reviews
deb sorg
Thank you Brent Cassady! Very knowledgeable Salesman and made the purchase process easy. Will use the dealership in the future.
Becky Robeson
We just purchased a Mini Cooper S from Mike at Tom Roush Mazda and we could not be happier with the experience. We had a few specific requirements and custom requests, and Mike was happy to help. He went above and beyond with the customer service. Mike helped me find a company that did the wraps and coordinated the entire process of getting the work done. We could not recommend Mike or Tom Rouch Mazda highly enough!
Jim
Roush Mazda is straightforward to work with and I've always been satisfied with their service.
Carol Terzo
Johnny Much was a great salesperson and went the extra mile, literally.....he drove to our house to jump the vehicle we were trading in! He really new the car and treated us like we were his family. It was a great experience and was what sold us on the Mazda car. Btw we LOVE our cx-5. So fun to drive!