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Tom Roush Mazda

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Toni Betzner

June 26, 2021 · review of Tom Roush Mazda

I've had my car for several months now, so I think it's safe to leave a review. I'm always skeptical of dealerships, but Brent was very helpful and friendly and took the time to answer my questions. The financial representative was also helpful working with me on my down payment and finding a good lienholder for me. Steve the mechanic was awesome. He put two cars on the lift for me so I could check them out underneath, and with the sales rep standing nearby told me frankly, candidly, and honestly what he liked or didn't like about each car. I will happily shop here again, and as an insurance agent I send my customers here as well. The only reason I took off a star is because when trading in my car I had to haggle a little to get it to the price I wanted for a trade in. They justified lowering it because a deer ran into it once, yet they showed me a vehicle with 5 rear end accidents that they were asking 16,000 for. so if its worth that much I think I can get at least 4,000. He did however offer me a little more when I bulked at the original offer, so again, to clarify most of my experience was very positive and they are good to work with. I'll def see them again. Hopefully not in the near future, as I love my new car that I purchased here and hope it last me many many years to come.

Response from owner

Toni, we appreciate you leaving us feedback on your recent purchase experience here at Tom Roush Mazda. I see from your comments you did have concerns with the trade in value and I wanted to thank you for letting us know your concerns. We work hard to provide the highest amount for all trade ins and look at several things when making an offer to purchase a vehicle from our customers. I am going to pass along your concerns to our pre owned manager though and if you want to talk with myself (Dan) or Jim please call us at 317-896-5561. Thanks again for allowing us to be of service and for this great review. We appreciate you.

June 28, 2021

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