Maria Vasquez
Me and my Adult kids have purchased 3 Mazda’s here 2015 CX-5 & 1-2014 CX-9 and recently 2018 CX-5 and all vehicles have been great and just had routine maintenance. I give the Mazda Service Department a 💯 Customer Satisfaction. They alway send me a video after the inspection have been completed and explained all that is needed to keep our vehicles at a 💯. Thank you for great Customer Service!!
Response from owner
July 24, 2025
Other reviews
David Rieck
Great service department. Honest and very quick in and out. Would recommend for service or sales!
Jason Lynch
Lee was great to work with and the new car is fantastic!
Kevin Aldin
After a rocky start to my first service appointment there on my Mazda 3, I was able to get a new battery covered by the 36 month/36,000 mile warranty. I will give them a second chance to make a first impression as the Westfield location is most convenient, and I look forward to a respectful, professional relationship.
Jose G. Castañeda
Visited Tom Roush to test drive one of their used vehicles. When I got to the dealer they were to busy and could no locate the person who I spoke with on the phone for the test drive, after 20 minutes, I was set up with a rep, Becky, who at the same time was working with another couple for another test drive. I finally test drove the vehicle, which made snapping noises coming from the supports on the right front side. Upon arrival, I notified the rep and her supervisor about the issues I noticed with the vehicle. I also noticed that one of the tires had a huge gash on the side wall and needed to be replaced. I discussed with them the possibility of having this repaired and how would this impact the sale and/or price if sold as is. I was assured that the issue with the noise was probably a bad cv joint/axle and that they would repair before sale, as for the tire, they mentioned that it looked fine to them, which I would not consider safe to drive at high speed. They promised to contact me as soon as the car was repaired, and I thought we had an agreement on coming back to complete purchase once vehicle was repaired, at least that is what I was told by Becky and her supervisor. There was no mention of a financial deposit to hold the car for me. In the following days I contacted the dealer to check status and was told they would check on it and would call me back, same story a couple of days later. A week later, the vehicle does not show up on their inventory, I assume it was sold, I wonder if a poor victim fell for a damaged vehicle or the car was actually repaired and sold to someone else, even thought we had an agreement. The vehicle as a black Subaru Impreza, if someone reads this review, an you bought this car, pay attention to the vehicle, and stay safe. Needless to say, not the best place to buy a used car, especially if they oversee these damages and defects, and not even mention them when someone is doing a test drive. Update: a response by dealership was placed in response to my review. Never apologized or clarified if the vehicle was ever repaired. On to of all they lied about details on my visit which only proves how little they can be trusted .