Matt Nichols
Great experience. Friendly, helpful, accommodating.
Response from owner
March 17, 2023
Other reviews
Ace Bass
This location has been phenomenal with support and service! They have great detailed breakdowns of issues and recommendations.
Mayme Wong
I was happy with the service. The parts were more expensive than I anticipated
Chris DeMeuse
We needed to lease a vehicle in a bit of a rush - we were treated with respect and professionalism from the moment we drove on the lot. Skylar Brewer is AMAZING and helped us get the perfect car for our needs, and in record time! Thank you Skylar!
Demetrius Lewis (Dee Strongfist)
A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months. I spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time). I went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, "okay this is great!" I got the car and drove off. What I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached. So why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.