Paula devegh

Matthew Noffke

My wife and I walked into Tom Roush not knowing what to expect in terms of the dealership and employees. We knew which type of vehicle we were aiming to purchase; however, we were pleasantly surprised at how professional and welcoming the team was. Our salesman, Alan Willitzer, was honest with us and never once pressured us throughout the process. He was attentive to our needs and made us feel at ease. We highly recommend this dealership as they provide high quality service.

Rebecca Farino

Tom Roush Mazda's team made the car buying process enjoyable. I truly never thought I'd say that about purchasing a vehicle. Their staff (Tom Roush-the owner, Tommy Roush- in Management, Brandon in sales, and Joel in finance) are personable, friendly, and go out of their way to work with you so that you're getting the best possible deal for your needs and wants. I never felt pressured to purchase a vehicle and they actively listened, explained the options I had in detail, and I left a very happy customer. I'd refer this dealership to anyone! :)

Jose G. Castañeda

Visited Tom Roush to test drive one of their used vehicles. When I got to the dealer they were to busy and could no locate the person who I spoke with on the phone for the test drive, after 20 minutes, I was set up with a rep, Becky, who at the same time was working with another couple for another test drive. I finally test drove the vehicle, which made snapping noises coming from the supports on the right front side. Upon arrival, I notified the rep and her supervisor about the issues I noticed with the vehicle. I also noticed that one of the tires had a huge gash on the side wall and needed to be replaced. I discussed with them the possibility of having this repaired and how would this impact the sale and/or price if sold as is. I was assured that the issue with the noise was probably a bad cv joint/axle and that they would repair before sale, as for the tire, they mentioned that it looked fine to them, which I would not consider safe to drive at high speed. They promised to contact me as soon as the car was repaired, and I thought we had an agreement on coming back to complete purchase once vehicle was repaired, at least that is what I was told by Becky and her supervisor. There was no mention of a financial deposit to hold the car for me. In the following days I contacted the dealer to check status and was told they would check on it and would call me back, same story a couple of days later. A week later, the vehicle does not show up on their inventory, I assume it was sold, I wonder if a poor victim fell for a damaged vehicle or the car was actually repaired and sold to someone else, even thought we had an agreement. The vehicle as a black Subaru Impreza, if someone reads this review, an you bought this car, pay attention to the vehicle, and stay safe. Needless to say, not the best place to buy a used car, especially if they oversee these damages and defects, and not even mention them when someone is doing a test drive. Update: a response by dealership was placed in response to my review. Never apologized or clarified if the vehicle was ever repaired. On to of all they lied about details on my visit which only proves how little they can be trusted .

Judy Love

Our buying experience at Tom Roush Lincoln was easy and pleasurable! Thanks to Darryl Cox for his expertise, patience and willingness to stay a little late on New Year's Eve! This was the first Lincoln Dealership we visited, and we found the perfect car for us. We are so happy! If you want the best staff, best car selection, and best options . . . visit Tom Roush. Thank you to the gang at Tom Roush Inc, Al & Judy