Sharon Strange
Brent Cassidy was very pleasant to work with and his professionalism was outstanding and the whole staff treated us great. And we’re very much enjoying our new car.
Response from owner
April 7, 2025
Other reviews
Steve Weiss
If you are looking to buy a new SUV: Go to Tom Roush Mazda and try a CX5. We've been driving Honda CRVs for years, and Mazda's doing SUVs as good or better than Honda (and the CX5's are just way cooler, IMO). And if you're thinking about a Nissan, go in and ask for Andre Kennedy. He was our sales agent for the CX5, and is so good he's been promoted to manage the Nissan operation at Tom Roush in Westfield. We are not certain if he ever sleeps. If you get any other vehicle, people might cover it with Post-It notes, and you don't want that to happen.
Amanda Schapker
When I came 45 miles out of my way to test drive a car that had literally just been sold, I was bummed...especially because that had happened to me just two days prior! <cue the harp music> Enter Becky. She was just the sales consultant I needed, and she was able to look outside the box, crunch some numbers, and I ended up with a more fully loaded, newer vehicle than I was going there to buy in the first place! Then, finance king Moe helped me understand a lot more about the financing process, and he ended up saving me thousands of dollars over the course of a shady loan that was offered to me by my bank (very low APR but had tons of hidden fees that would have made my payment more expensive than his loan with the slightly higher interest rate). His office was also very well sanitized—different baskets for used and unused pens, cleaning supplies readily available—which in these COVID times, is important. They both were most happy to stay with me way past closing to finish the deal, and when I noticed something a couple days later, all it took was a text message to Becky to rectify it immediately. Oh, and they gave me a great deal on my trade! Two thumbs WAY up to Tom Roush staff!
Heather Whalen
Came in on a whim, and Ray was able to find an upgrade for me! Everyone there is courteous and they listen to what your needs are, and really work with you. I love my new vehicle, and I would definitely recommend Tom Roush in Westfield!
Julia Eiszner
Really excellent service, easy to schedule, perfectly on time, and so great about keeping you updated as they figured out what was needed.