Sherry Wakcher

Erin Sagona

The service department is terrible. They have attempted to charge me for two safety issues, claiming they were out of warranty. For the first issue, they refunded my money after verifying that it was covered under warranty. For the second issue, they wanted to charge me for "damage I supposedly caused to the circuit board." However, when I went to another Mazda dealership, they identified the actual problem, which was not the circuit board at all. Both times, I interacted with the service advisor, Scott. While he is polite, he seems primarily focused on making money. It’s deeply concerning and disheartening how they handle these situations. Out-of-warranty repairs mean more money for Scott. The commissioned environment is evident in their blatant disregard for customers who are under warranty. Unfortunately, this is the closest dealership to me, but I am willing to drive to other Mazda dealerships to avoid being scammed Edit: Adding to this review based upon the response. Mazda has already supposedly spoken to Service Manager Matt. I’m aware of your Google ratings - I can read. But I’m questioning if you can…seeing as how you’re unable to locate my last two records of appts where I was seen both times.

Nicolette Terrell Beasley

They were awesome

Jennifer Davis-Fink

The guys at Tom Roush figured out a random problem I was having with my car by finding a service bulletin and testing the battery. Instead of having to leave my car for days, I was able to correct the problem and be home in two hours. Thanks!

Lynn Dieren

I love my new car, and working with Brent is always great! He's very knowledgeable and helpful, and always very patient, even when I change my mind about colors, options, etc. My entire family has been buying cars from Brent for years because he is wonderful to work with. Tarak Rahmany did the financing for me, and was great to work with as well. I'll definitely be back for another Mazda in a few years!