Steph Clemmons
After having a terrible experience at another dealership I came to Tom Roush in Westfield a bit broken and leary of car sales but had to do it. Let me tell you how absolutely wonderful this team is!!! They make you feel at home, no pressure, are honest and will patiently answer every question you have. They truly care about their clients. My faith is restored. I WILL NEVER BUY A VEHICLE FROM ANOTHER DEALERSHIP! Ever. I wish I could give them 100 stars. I have less that perfect credit but they worked some magic and got me in a gorgeous 2017 GMC Terrain (and not the swich-a-roo base model). Also purchased a very affordable but robust 3 year warranty while keeping payments realistic. Thank you all so much! Have you ever been so relived and happy with a car buying experience that you actually hug your salesman? I DID!
Response from owner
March 9, 2023
Other reviews
Elizabeth J Musgrave
Took a few times to get a response from the service center, but when I did finally reach them everything went perfectly. Could not have asked for better service for two recalls and a warranty issue. Thank you!
Alfredo Marin-Carle
Great service but... need to improve the quality of the free car wash
Piers Kirby
This happened about a year ago. Worst customer service I've ever had. On the advice of the techs, had the control arms replaced. They quoted me a price for the repair, which they subsequently added $250 to when work was completed. When rattling off the final price, Brad literally said "Did I also mention you also needed an alignment? Yeah, you need an alignment, which is an additional $100" (control arm replacements always require an alignment - why the hell wasn't this included in the original price?). Got the car back, was making a host of new sounds (grinding/screeching), and the wheel was now noticeably wobbling when braking. Spent the better part of 1.5 days at Tom Roush dealing with the new problems, being told the whole time that there was no way they were due to the control arm replacement. Ended up taking it to a competent mechanic, who correctly diagnosed the issues, in less than 10 minutes, which had indeed been caused by the sloppy work of Tom Roush staff, then fixed the issues for free. Brad and Matt were trying to charge me at least another $800 to 'fix' my car. Seriously, if you care at all about your time and money, you'll stay the hell away from this awful business.
Krista Clanin
Brent Cassady was amazing! We were able to drive all the cars we wanted before we made the decision. In addition, we needed to make changes to the paperwork after it was all printed. Tariq made all changes fast and efficiently.