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Tom Roush Mazda

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Susanna

December 21, 2023 · review of Tom Roush Mazda

Had a great experience shopping for a new vehicle. The team made it an efficient and easy process.

Response from owner

Susanna, thank you for the awesome review. We are pleased you enjoyed your experience here at Tom Roush Mazda.

December 26, 2023

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Other reviews

December 4, 2024

tom holt

Great car purchase experience.

August 9, 2017

Bridget Arnold

Exceptional customer service experience! They made my purchase flawless and simple throughout each step of the process. The paperwork took less than an hour total. I will definitely be recommending them to others. Brent Cassady is very knowledgeable and helpful. He took the time to answer all my questions, listened to what I wanted, presented many options and made me feel comfortable. I never felt pressured or pushed to make a decsion before I was ready. They were very upfront and did not try to upsell unnesccesary items or take advantage. No hidden "extra fees" like many local dealerships. Offered a reasonable price from the start without the back and forth. I got a fair price for my trade in. I received an excellent price on the car I purchased. When comparing cars available on Autotrader and also inventory through the big name dealer complexes that advertise heavily, it wasn't even a close comparrison. The car I purchased has significantly fewer miles, a better trim level and feature package for a much lower price than what other dealerships offered. They provided a clean report and service history on the VIN number. The car is clean, detailed and in excellent condition.There was one tiny minor scratch on the paint I was made aware of otherwise I would not have noticed. I appreciate that detail was disclosed. They went above and beyond assisting with getting window tint set up and an aftermarket accesory I requested. They recommended a reputable auto insurance agent to compare quotes and ensure I was recieiving the best deal. There is a reason they are able to rely on repeat customers and referrals rather than focusing on advertising and marketing efforts. Each member of the staff I worked with had been there for several years and knew what they were doing. It is always a good sign when a dealership has low turnover. I'm a particular person and they met or exceeded each request I made. They treat customers right! Overall great expreience and would highly recommend.

February 23, 2020

Gary Lipkin

They are a smaller dealer, and in that you get a personal touch . The manager salesmen and all the staff seem glad to serve you. Their showroom and lounge area is functional and consumer friendly. My salesman Skyler, worked diligently to help me get the best deal. Finally if you haven’t driven a Mazda, you should. I have driven lots of cars but the new CX-30 is a Cadillac, Lexus, and Tesla rolled into one. Really great experience.

October 7, 2023

Betsy Lange

Always great service at Mazda with friendly, customer focused staff. Its great to get a clean car back too. Love my CX 30.