Teresa Bennett
Brent was great to work with. He provided just the right amount of assistance balanced with time to discuss the decision on our own. Since this is my car I was the "real" customer and he understood that and worked directly with me. He was transparent on all costs and helpful in writing up the paperwork, and the contract process was handled well too.
Other reviews
Jim
Roush Mazda is straightforward to work with and I've always been satisfied with their service.
Michael Morehouse
I was very disappointed with this dealer. While on a 6,000 mile cross-country road trip I needed a scheduled oil change and tire rotation on my 2019 Mazda. Roush could not fit me in the same or next day. I'm learning that the Mazda dealership network is very thin in the center of the country and at least this one not very accomodating.
Moonpie Sunbeam
Amazing experience! Tom Roush Mazda has a fantastic sales staff. Becky, Pete, and Tareck treated me with kindness and respect. They did not try to pressure or up sell me. This is my second time purchasing a vehicle here, and this time was even better than the first, which was also great! 12/10 Would HIGHLY recommend!
Demetrius Lewis (Dee Strongfist)
A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months. I spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time). I went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, "okay this is great!" I got the car and drove off. What I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached. So why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.