Tim Day
Scott at the service desk was very helpful and friendly.
Response from owner
November 14, 2025
Other reviews
Jackie M
I leased a Mazda 3 from Tom Roush and was pleased during that time. However, at the end of my lease, my salesman didn’t really try to help me find any other Mazdas to buy. He offered no incentives or promotions, even though I had been a loyal customer before. I was disappointed, because I had every intention of buying a Mazda. I ended up buying a Honda and I’m happy I did. My boyfriend is in search of a specific CX-9 and was assured by a Tom Roush employee that they had what he wanted in stock. He called them several times to make sure (we live on the south side and didn’t want to waste our time driving up for a car that’s already been sold). Again, the lady assured us that it was in stock. We arrived that day, only to find out that it had been sold the day before. The sales people told us that it wasn’t their fault and blamed it on a computer inventory error. We left very disappointed. All they had to do was call us back and inform us that they sold it, before we wasted our time. They need to work on their customer service. I won’t return to Tom Roush ever again. Being disappointed twice is enough for me. Update: The lady from Tom Roush called my boyfriend today and admitted that she knew the car had been sold prior to our visit. She did apologize, which was nice. But it still was a waste of our time. Hopefully, they learned their lesson from this review and our experience.
Jill Boswell
Needed a newer car in a hurry in July 2025. Freddy D helped me but now looking back, only having the car for 6 months, there are transmission issues and a bad battery. This was my first experience with this dealership and I feel like I got burned. Will not buy another from them.
PJ Lavelle
Chris Bettis. GREAT JOB! From my initial tour to the test drive to finding the right car...the Roush Team score perfect on all points with an outstanding customer service base...and leading the way was my sales rep, Chris Bettis. Thank you.
Kenneth Smith
Brent Cassady has sold us two Lincolns. He is an excellent person to work with - he is knowledgeable, laid back, and doesn't pressure you.