Timothy Tam
Worst case of bait and switch ever. I'd never waste my time again. Started out talking with their online sales, came in to look at a particular car, they can't find it, try to sell me on another one, but the price is completely different. I keep pushing as to why the online price of the car I was looking at isn't the same one another car just because the color is different. Finally getting out of them that the online prices included a bunch of discounts I would've never qualified for. Worst experience ever.
Other reviews
Albert Middget
I had a wonderful car buying experience. The car speaks for itself and the salesman Jim Barbour told me that and left me alone. I came back to request him because my car was that good and stood out against the competition. Before I continue, I want to say that I love my Mazda. I have a 2015 mazda 3 and it has been a pleasure to drive. I finally had to pay the piper for the 60k maintenance(btw the extended warranty is a money grab because the car was built that well). It was $750. Parts were 370ish total and the labor around 410. It was $95 labor per job. The quote was accurate. While I trust the tech and appreciate the experience, I feel it was a bit pricey. I am out of warranty and will not be returning to get service from the dealer, but they were professional and seemed to care about the brand, quality of service, and were knowledgeable about the car. I would recommend mazda cars and as of this moment plan of buying another one in the years to come.
Kim Eldred
I appreciate the thorough videos so that we can make an informed decision what we’re fixing.
Grant Kimsey
I've had an excellent service experience so far at Tom Roush. I've had a couple warranty claims that were taken care of promptly and with perfect attention to detail by technician Tre and service advisor Scott. Looking forward to using them for all my service needs!
Vashisht Kumar
I got my car last week and Zack (Zachary Hiney) made the process so easy for me - from choosing the right vehicle to the paperwork to setting everything up. 10/10 would recommend.