Brandon

Rebecca Farino

Tom Roush Mazda's team made the car buying process enjoyable. I truly never thought I'd say that about purchasing a vehicle. Their staff (Tom Roush-the owner, Tommy Roush- in Management, Brandon in sales, and Joel in finance) are personable, friendly, and go out of their way to work with you so that you're getting the best possible deal for your needs and wants. I never felt pressured to purchase a vehicle and they actively listened, explained the options I had in detail, and I left a very happy customer. I'd refer this dealership to anyone! :)

matt griebenow

My salesman (Brandon Wiitala) was helpful, courteous, and always had a smile. Brandon and the sales manager Jim were unbelievably warm and welcoming throughout my tirade of questions. This was my first car purchase from a dealership, and I loved every minute of it except the time spent back in the finance office. The finance employee was a bit rude and stand-offish throughout my questions regarding the documentation I was signing. The finance employee acted visibly frustrated that I wanted to take the time to read the legal contracts the employee had asked me to sign. The finance employee’s attitude was less than pleasant from then on. If it hadn't been for the incredible level of customer service from the rest of the staff and the great inventory at Tom Roush in Westfield, I would have left without buying. Granted, I did ask way more questions than most would throughout the process. It was my first car loan. I was nervous. It does not excuse the attitude with which those finance questions were approached. At one point, the finance employee actually said "That’s not important. It has never come up before, you'll be fine." I was asking a question about how a legal dispute would be handled. If it wasn’t important, it wouldn’t be in the contract. Overall, a phenomenal experience with the rest of the staff. I highly recommend Tom Roush Mazda in Westfield. Their sales staff and sales manager are personable, friendly, and knowledgeable. It was a no pressure environment with a focus on relationship building and trust. It was great. I'll buy my next Mazda here.

Megan Trainor

We all really enjoyed working with Brandon. He was very low pressure yet very helpful. He had a sense of humor and was good at casual conversation. I know he’s new at this, but he did a very good job with us. The African American gentleman was also super friendly and welcoming. He was always watching to be sure we were being taken care of. I’m sure we would have enjoyed working with him, too. This was the most positive car buying experience we’ve had in recent times. Thank you!