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Tom Roush Mazda

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Alan James

May 14, 2021 · review of Tom Roush Mazda

It was a very smooth process with Mr. Roger Pitcock leading the way with good information. I was in and out in a record short amount of time and my buying experience was excellent.

Response from owner

Alan, thank you for this great review!

June 8, 2021

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Other reviews

January 6, 2021

Lillian Gibson

It was a very nice place. People there are very nice. Will tell others to go there for anything to do with car buying.

February 14, 2015

Brett Johnson

Looks like another reviewer Connie Young had the same sales rep as I did! Visited these guys a couple years ago to get an idea on what the cost would be for a car and had a rather unpleasant experience. First made contact through their online sales rep, showed up later that day and he couldn't remember who I was or why I was there, even though I had made an appointment. They didn't even have the model I was asking about on hand. He handed me off to another sales rep, where I again explained why I was there and made it known that I was not looking to leave with a brand new car that day, which he seemed to understand. From there on he got progressively pushy and used some odd delay tactic where he would "check with the manager" to get some special rate several times, making me wait 15-20 minutes at one point before he returned, as if he hoped this would make me change my mind about buying a car on the spot without test driving it. When he finally accepted that fact, he went to retrieve the key to my car (another 10 minutes). As I got in my car to leave, I could clearly see him through the window in front of me literally whining to a coworker about how awful I must have been for not buying a car from him that day. I was surprised when he had the nerve to call me a week later to see if I had reconsidered. Needless to say, when I did need to buy a car later in the year they were not considered.

November 14, 2018

Randal Holtzapple

I chose to lease our new vehicle from Roush Lincoln because they are professional, they are customer focused, and they are easy to do business with. This is the third vehicle we have leased from Roush Lincoln and I recommend you consider them for your next vehicle purchase or lease. Alan and Mark will treat you right.

May 5, 2025

Israel Munoz

Worst experience I’ve had in a car lot! The sales person was eager to sell and friendly. Unfortunately the sales manager was a total prick! Talked to my partner and I like we were beneath him, I will never return or buy anything from any Roush dealership ever! Went to Skillman 30 mins away payed below MSRP was treated with respect and got the price I wanted for a new 2025 MX90. (Edit)… The post below Roush replying to my post is a total lie a fabrication, I was never given an offer or counter offer at all! Maybe you should call me instead and get the facts right before replying on a true honest post! Never was I offered msrp the sales manager said he wasn’t going to give the car up at that price. Get your facts right then reply!! Further more your Yelp reviews are only 2.7.