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Tom Roush Mazda

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Israel Munoz

May 5, 2025 · review of Tom Roush Mazda

Worst experience I’ve had in a car lot! The sales person was eager to sell and friendly. Unfortunately the sales manager was a total prick! Talked to my partner and I like we were beneath him, I will never return or buy anything from any Roush dealership ever! Went to Skillman 30 mins away payed below MSRP was treated with respect and got the price I wanted for a new 2025 MX90. (Edit)… The post below Roush replying to my post is a total lie a fabrication, I was never given an offer or counter offer at all! Maybe you should call me instead and get the facts right before replying on a true honest post! Never was I offered msrp the sales manager said he wasn’t going to give the car up at that price. Get your facts right then reply!! Further more your Yelp reviews are only 2.7.

Response from owner

Israel, We want to thank you for taking time to leave feedback regarding your recent experience here at Tom Roush Mazda. I spoke with the sales manager and he explained that you were wanting us to price a car to you several thousand dollars under cost. He said he tried to work this out and even discounted the car well below MSRP for you but we were still unable to come to an agreement with you. I see that you stated you went to a competitor and purchased the car for under MSRP which is exactly what we offered to do for you on a CX-90. Every dealer pays the exact same price for a vehicle and we match or beat pricing by other dealers on a daily basis and you would not have been the exception on earning your business here. We have a 4.8 star google rating, we are the oldest Mazda dealer in the region having been in business over 53 years and we are the number one Mazda Dealer in Indiana based on new car sales volume so when we see this kind of review we are always investigate to determine what exactly took place and both the sales manager and sales person had a different perspective on what occurred. It is very rare that we see not only this kind of review but someone use a slur to describe a well respected member of our team with over 10 years a tenure. Please feel free to reach back out to us here at the dealership if you want to discuss this further. We wish you the very best with your new vehicle.

May 5, 2025

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Other reviews

July 21, 2015

Jake Jones

My experience was great. I was working with Stan Burnham and he was such a great guy and gave me all the help I needed and more. The whole crew at Tom Roush Lincoln Mazda get an A+

October 31, 2025

LORI CHAMBERLAIN

I had a great car buying experience. Marvin and Fillip were so helpful and friendly. No pushy sales here. I love my new car and was really impressed with the extended warranties available.

May 8, 2024

Bryan Hooker

Service was started promptly and handled quickly - short wait. Comfy waiting room. The scorecard and video inspection are interesting and helpful. And the car wash was a nice bonus.

July 12, 2025

Heidi Gruber

Always a great experience at Tom Roush service center. Scott, my service advisor, was friendly and professional and my car was sparkling clean when I got it back.