Amanda Ferguson

Matt Tucker

Just Ok. Tyler did a great job showing us several cars. This was our 3rd car purchased at Tom Roush Mazda. Unfortunately terms of purchase were not as stated. We gave them a chance to correct their mistake, they failed. Customer service was not a priority. Car was not cleaned as promised. How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.

Andrew Jensen

Fixed my car perfectly, did not do anything I did not ask them to.

Anthony White

Horrible ! I came into the service center today 8/10/18 to get my 2008 Lincoln Airbag fixed due to a recall ! Once done one of the service center guys in a black shirt came to me and said “I have Good news & bad news, we replaced your airbag but we had to brake the Wood panel on your glove compartment in Oder to get to it “! Then he proceeded to tell me I was the second car that they had to do this to! He then went on and said “ I don’t know when we will have a part ready for that but we will be in touch “ with a nonchalant attitude! I told him it was unacceptable and I didn’t bring it in like this so something needs to be done immediately about this ! It’s a inconvenience of my time and not appealing ! I will be keeping in touch everyday my self until this is resolved ! I also have the pictures as well!

Roger Conrad

Not sure how I feel. My firat experience was a good one. A year later my experience was mixed. Never have I bought a car where I was so pressured to buy EXTRA's (gap insurance, rim insurance etc.) Not so sure the finance department is honest by any means.