April Swales
I bought my car from Tom Roush Mazda and that experience was great no complaints.. its unfortunate that my great experience ends there however. Working with the service department is a joke. They recommend services needed that aren't, this had been verified on more than one occasion as I have taken it to my mechanic to perform only to have him say it's fine. I also had a recall performed and 5 days later I have the plastic undercarriage fall down on my on the highway 20 miles from home, when I called the service department one of the advisors Scott I believe it was insists I hit something, I was there in my car with other passengers to vouch for me, we hit nothing, we just had gotten on 65 in fact, so the only change was speed of the car, but Scott the service guy cant accept that, he argued with me on the phone and even in the dealership in front of customers and then even told me to get out!! Wow. This is how you treat your customers!! No one taught this guy you don't argue with the customer .. its customer service 101..They put on a busted up plastic piece and sent me on my way. I am contacting Corporate after this review. I may need documentation if something happens to me on my next road trip which I made them aware of but something tells me they dont care about my safety just my dollars. I will never spend another penny at this dealership, they just lost a customer for life.
Other reviews
David Gayes
This was my second purchase at Tom Roush in 6 months. They are a great dealership to work. Ask for Skylar! He's a great salesman who will work with you to find a car that fits your needs - with no pressure.
Kyle Blanck
Marko Gruber & Jim Skinner were very helpful during my purchase process of my new 2017 Mazda CX-5. They weren't "pushy" and I didn't receive numerous annoying phone calls, emails, and/or or texts from them. Before we reached an agreement on a price for my vehicle, they seemed to be very honest and up front with my wife and I. I'm not the type of person that likes the process of going back and forth on pricing for a new vehicle, but Jim and Marko made the process easy and respected my opinions in regards to any bids I'd make for the car. Everyone knows a salesman likes to make a buck, but not every salesman makes the "Customer's Buck" their #1 priority. Tom Roush did that for me.
Mary Ann Drake
My vehicle only required minimum service this visit and it was done within an hour. Communication is always prompt and courteous and I like seeing the video from the mechanic.
Tim Day
Scott at the service desk was very helpful and friendly.