Austin Woodruff
Just bought my second vehicle from them! I love my new Mitsubishi, the staff and service! Go see Denny! I will always come back because they make sure your needs are met.
Response from owner
July 3, 2018
Other reviews
Dennis Cooper
Got a great deal on a pre-owned , low mileage vehicle, fairly good allowance for the trade-in.
Mayme W.
I bought a 2018 Mazda3 grand touring sedan from Tom Roush Mazda on Oct 21. Andre Kennedy was an excellent sales person, very laid back and thorough in explaining all the features of the car. He even trusted me to test drive the car alone without him sitting beside me. In all, my shopping experience at this dealership was very positive.
Jackie M
I leased a Mazda 3 from Tom Roush and was pleased during that time. However, at the end of my lease, my salesman didn’t really try to help me find any other Mazdas to buy. He offered no incentives or promotions, even though I had been a loyal customer before. I was disappointed, because I had every intention of buying a Mazda. I ended up buying a Honda and I’m happy I did. My boyfriend is in search of a specific CX-9 and was assured by a Tom Roush employee that they had what he wanted in stock. He called them several times to make sure (we live on the south side and didn’t want to waste our time driving up for a car that’s already been sold). Again, the lady assured us that it was in stock. We arrived that day, only to find out that it had been sold the day before. The sales people told us that it wasn’t their fault and blamed it on a computer inventory error. We left very disappointed. All they had to do was call us back and inform us that they sold it, before we wasted our time. They need to work on their customer service. I won’t return to Tom Roush ever again. Being disappointed twice is enough for me. Update: The lady from Tom Roush called my boyfriend today and admitted that she knew the car had been sold prior to our visit. She did apologize, which was nice. But it still was a waste of our time. Hopefully, they learned their lesson from this review and our experience.
Jake Outcelt
We purchased a New CX-5 a year ago. As for the buying experience that was to my liking. As for the service and taking care of a customer after purchase. Thats another story. The CX-5 has a lot of paint chips. We have 2012 Ford Fusion the does NOT have as many paint chips. Both cars are/were driven by my wife. The forums have several members that have stated the same thing. Some are lucky enough to have a dealership that helped them out. Tom Roush didnt help out at all. Just stated it was normal.