Darren Hydrick
Had a really good experience at Tom Roush. We bought a used BMW from them and within 30 days of buying the car had to do extensive repairs to the car. Instead of us paying for the repairs they were able to get us into a newer used Lincoln that is in much better condition. It was an amazing experience and highly recommend this dealership to any one I know. We’ll definitely come here again when I need another car!
Response from owner
January 24, 2025
Other reviews
Nathan Acuff
I have purchased 3 cars and had a lot of maintenance done at Tom Roush over the last 13 years, and they really are the best. The work is always done right, nothing gets done that doesn't have to get done, and the prices are fair.
Andrew Jensen
Fixed my car perfectly, did not do anything I did not ask them to.
April Swales
I bought my car from Tom Roush Mazda and that experience was great no complaints.. its unfortunate that my great experience ends there however. Working with the service department is a joke. They recommend services needed that aren't, this had been verified on more than one occasion as I have taken it to my mechanic to perform only to have him say it's fine. I also had a recall performed and 5 days later I have the plastic undercarriage fall down on my on the highway 20 miles from home, when I called the service department one of the advisors Scott I believe it was insists I hit something, I was there in my car with other passengers to vouch for me, we hit nothing, we just had gotten on 65 in fact, so the only change was speed of the car, but Scott the service guy cant accept that, he argued with me on the phone and even in the dealership in front of customers and then even told me to get out!! Wow. This is how you treat your customers!! No one taught this guy you don't argue with the customer .. its customer service 101..They put on a busted up plastic piece and sent me on my way. I am contacting Corporate after this review. I may need documentation if something happens to me on my next road trip which I made them aware of but something tells me they dont care about my safety just my dollars. I will never spend another penny at this dealership, they just lost a customer for life.
priyanka baloni
We recently purchased Mazda CX-90 and had a great experience working with Filip and Mike as they made the process smooth for us. They were prompt in replying to our queries and on the day of purchase, helped in explaining the features and other aspects of the car. Highly recommend working with them for your next Mazda purchase.