Kaaren Southerland
I found my new vehicle online and was at the dealership first thing on Memorial Day morning. We went for a test drive and the vehicle was everything I expected and much more. My salesman, Roger, was excellent and knowledgeable. All of the paperwork went smoothly and I drove away the proud owner of an MKC.
Other reviews
Simon G
Ryan (Sales) was super easy to work with, extremely knowledgeable about the car and features. It was such a smooth and pleasant process buying a car. Jeff (Finance) also very easy to work with. No hard selling of paint protection, etc. Great place to buy a car. This is our third from them over 10+ years.
Michael C
Great Customer service/experience at this dealership, Larry Graves was very helpful and answered all my questions, he was patient and kind in dealing with us, he was able to provide useful suggestions in deciding a vehicle, we were able to get our car delivered on the same day, he was quick with the paper work and formalities, overall me and my wife and a good experience at this place and i highly recommend this place to our friends, thank you Larry and team !
CJ Demidov
I bought a used Mazda CX5 so far so good, 1200 miles, no issues. I put 5 stars because of Amber A. and Dan V. I had an issue with sales man mistake, but Amber saw it and fixed it, always replied emails. Dan V. quickly replied and tried to help. Everyone does mistakes, and I appreciate how quick you try to fix it.
Scott McDonald
This would have been a five star review based on our interaction with Dan, the internet sales manager. He gave us a fair price over email and phone conversations, and went out of his way to procure a vehicle for us. Then came the sales process with another salesman. Without mentioning it, or disclosing it in advance, there was an extra $299 paint sealant charge added on our bill. When I questioned the extra charge, I was old that I had to pay for it because It was already on the car. After refusing to pay it , I was told that I would not be getting the extended warranty that they advertise either because that was also part of the $299 paint protection fee. I would have to pay $164 if I wanted the extended warranty. I was told by the salesman that “there were no deductibles and that everything is covered 100 percent”, so I paid the $164. After reading the brochure later, it turns out that this is not true. It is a limited power train warranty with deductibles. You can buy the warranty that covers everything for $1700 as was presented by the closer. The business manager closer also touted the free warranty that they were “giving “. He seemed surprised when I mentioned that we had been charged for it, until the salesman explained that we had refused the paint package. The business manager got a little upset when I told him that in my mind that this was deceptive marketing. So they are “the home of the 10 year 100,000 mile warranty”, but only if You PAY FOR IT. Update 1/5/2020. I am subtracting one star due to the fact that the internet manager that we were dealing with never responded to my issues in this post or in an email directly to him.