Lynn Lovelace
I don't normally post reviews but I felt this one was very much deserving. Purchasing a truck from Tom Roush has by far been my worst experience in trading vehicles. After agreeing to a truck deal over the phone and driving just under 400 miles (one way) only to find the vehicle was not properly represented to me. Chips in the windshield, broken glove compartment, two dents in passenger door, missing two door lock buttons, worn-out driver's seat and GPS not working. The truck was supposed to have been checked out and in good condition. The person I had been dealing with was off when I arrived and I had to deal with others who knew nothing about the agreement and was not expecting me although the person I had been dealing with knew that I was coming. In addition they shorted me $50 on our Trade Agreement which I am still waiting to receive. They agreed to pay for having the GPS repaired and I assumed they would cover the other repairs but I was wrong. In fact after we traded no one really wanted to talk anymore including the original person that I had been dealing with. In addition to the above it took 73 days, November 29th to February 10th, to receive my title. I made numerous phone calls only to get the runaround as to why I have not received my title or to where my title was. Hopefully these comments well help someone else to be aware of doing business with this company.
Response from owner
February 15, 2020
Other reviews
Wm Douglas
Roger might be the best car salesman ever! Got a great value on a certified pre-owned Mazda!
krak615 krak615
Nathan service rep was very polite explained things throughly.
Bob
We purchased a 2nd vehicle from Tom Roush a 2023 CX-5. We had the same great experience as the first purchase. Lee worked very hard to get exactly what we wanted. The entire team was great to work with. We have also had our 2019 in for service and it was one of the most pleasant service experiences I have ever had. I strongly recommend Tom Roush Mazda. Purchased a 2019 certified Cx-5. Great experience. Low pressure. Our sales person was Lee and worked hard to get us to get the vehicle and price we wanted. Sales and Finance managers were very good to work with as well. Very pleased with Tom Roush Mazda.
Kathy Simmons
The service at Tom Roush was detailed and the facility is very well maintained for taking care of their customers. Repairs and service required were communicated before doing any work.