Scott McDonald
Bought a used car at Tom Roush and had the opportunity to meet with several of the Roush’s during the transition. It was the best car buying experience I have ever had! Thanks Roush Team!
Other reviews
Matt Tucker
Just Ok. Tyler did a great job showing us several cars. This was our 3rd car purchased at Tom Roush Mazda. Unfortunately terms of purchase were not as stated. We gave them a chance to correct their mistake, they failed. Customer service was not a priority. Car was not cleaned as promised. How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.
Erin Sagona
The service department is terrible. They have attempted to charge me for two safety issues, claiming they were out of warranty. For the first issue, they refunded my money after verifying that it was covered under warranty. For the second issue, they wanted to charge me for "damage I supposedly caused to the circuit board." However, when I went to another Mazda dealership, they identified the actual problem, which was not the circuit board at all. Both times, I interacted with the service advisor, Scott. While he is polite, he seems primarily focused on making money. It’s deeply concerning and disheartening how they handle these situations. Out-of-warranty repairs mean more money for Scott. The commissioned environment is evident in their blatant disregard for customers who are under warranty. Unfortunately, this is the closest dealership to me, but I am willing to drive to other Mazda dealerships to avoid being scammed Edit: Adding to this review based upon the response. Mazda has already supposedly spoken to Service Manager Matt. I’m aware of your Google ratings - I can read. But I’m questioning if you can…seeing as how you’re unable to locate my last two records of appts where I was seen both times.
Jen Cooper
This dealership made me a Mazda convert! JT was super friendly and helpful. I wanted to get out of a fairly recent car loan/purchase and he and his manager gave me a very fair trade-in value and made the buying/transfer process super easy. He also had the perfect model for me (based on an online survey I had completed) ready for me to test-drive as soon as I arrived for my appointment. And I love my Mazda CX-5, it's so comfortable and fun to drive. I find myself volunteering for extra errands and other outings just so I can drive my car more.
Sarah Y
The service department here is amazing. They listened to my concerns regarding my vehicle, then went above and beyond to help correct issues that another local Mazda service center could not. They exceeded my expectations - thorough, friendly, timely, accurate.