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Tom Roush Mazda

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Steve Wyatt

April 27, 2020 · review of Tom Roush Mazda

They were able to promptly access my needed parts, but were also able to complete the work in the needed time frame I requested. The free loaner was nice as well.

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Other reviews

December 31, 2016

Corey Baute

They took great care of me, honestly made the whole experience easy with no high pressure BS. Gave me what the market told me my trade was worth with a little haggling, but not a big deal. If you are a Mazda fan, I would recommend this place. Shop online first and contact the internet sales manager, Kathy Wessel. She will take care of you.

April 23, 2023

A F (AF)

Thank you for taking care of our family and helping us to find a new vehicle!!! We absolutely love it and slept very well last night knowing we made the right decision!! Garen and the whole entire staff were all amazing- super nice, polite, personable and knowledgeable!!! We are really glad to have shopped at your dealership and will be back for any car shopping needs!! Thank you!!!

December 16, 2013

Stacey Gilbert

The folks at TRLM were not the typical pushy salesmen. It was a relaxed experience, with no pressure and easy to understand transaction. It moved at my pace. I did not feel rushed, nor did I feel like I was being ignored or strung along. It kind of felt like I was dealing with my brothers. I felt they were honest with me and I was able to be honest with them. I told them what I needed and they did everything they could to get me exactly that. Very good experience.

March 25, 2023

Jose G. Castañeda

Visited Tom Roush to test drive one of their used vehicles. When I got to the dealer they were to busy and could no locate the person who I spoke with on the phone for the test drive, after 20 minutes, I was set up with a rep, Becky, who at the same time was working with another couple for another test drive. I finally test drove the vehicle, which made snapping noises coming from the supports on the right front side. Upon arrival, I notified the rep and her supervisor about the issues I noticed with the vehicle. I also noticed that one of the tires had a huge gash on the side wall and needed to be replaced. I discussed with them the possibility of having this repaired and how would this impact the sale and/or price if sold as is. I was assured that the issue with the noise was probably a bad cv joint/axle and that they would repair before sale, as for the tire, they mentioned that it looked fine to them, which I would not consider safe to drive at high speed. They promised to contact me as soon as the car was repaired, and I thought we had an agreement on coming back to complete purchase once vehicle was repaired, at least that is what I was told by Becky and her supervisor. There was no mention of a financial deposit to hold the car for me. In the following days I contacted the dealer to check status and was told they would check on it and would call me back, same story a couple of days later. A week later, the vehicle does not show up on their inventory, I assume it was sold, I wonder if a poor victim fell for a damaged vehicle or the car was actually repaired and sold to someone else, even thought we had an agreement. The vehicle as a black Subaru Impreza, if someone reads this review, an you bought this car, pay attention to the vehicle, and stay safe. Needless to say, not the best place to buy a used car, especially if they oversee these damages and defects, and not even mention them when someone is doing a test drive. Update: a response by dealership was placed in response to my review. Never apologized or clarified if the vehicle was ever repaired. On to of all they lied about details on my visit which only proves how little they can be trusted .