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Tom Roush Mazda

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T Bailey

September 10, 2020 · review of Tom Roush Mazda

Great service experience. I would not go elsewhere in Indy.

Response from owner

Thank you for your review, we appreciate it and you continued business here at Tom Roush.

September 17, 2020

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Other reviews

January 7, 2016

Clarissa V

The only place that I will allow to work on my Mazda. A little pricey since it is a dealership, but these guys know what they are doing. I 100% recommend getting service done here.

February 14, 2015

Brett Johnson

Looks like another reviewer Connie Young had the same sales rep as I did! Visited these guys a couple years ago to get an idea on what the cost would be for a car and had a rather unpleasant experience. First made contact through their online sales rep, showed up later that day and he couldn't remember who I was or why I was there, even though I had made an appointment. They didn't even have the model I was asking about on hand. He handed me off to another sales rep, where I again explained why I was there and made it known that I was not looking to leave with a brand new car that day, which he seemed to understand. From there on he got progressively pushy and used some odd delay tactic where he would "check with the manager" to get some special rate several times, making me wait 15-20 minutes at one point before he returned, as if he hoped this would make me change my mind about buying a car on the spot without test driving it. When he finally accepted that fact, he went to retrieve the key to my car (another 10 minutes). As I got in my car to leave, I could clearly see him through the window in front of me literally whining to a coworker about how awful I must have been for not buying a car from him that day. I was surprised when he had the nerve to call me a week later to see if I had reconsidered. Needless to say, when I did need to buy a car later in the year they were not considered.

March 2, 2019

Doug Miller

We tried the service at another Mazda dealer and were extremely dissatisfied. Roush Mazda is a bit further for us, but so well worth it. They treat us like we actually matter to them, and our 6 and CX9 leave there nice and clean.

July 28, 2024

Alice Haag

First service visit. I was very happy with the service department. I am so happy we picked this dealership. Everyone is so friendly and helpful. Love my Mazda!