Vern Anderson
Nice clean, a bit small but I'm not complaining they did excellent job for me.
Response from owner
November 27, 2023
Other reviews
Denis Ryan
I really like the mazda service department. I have had issues with the sales department.
Megan Nixon
Disappointed with their VIP loyalty card. According to the card we are suppose to get these prices “always” but informed us today that the prices went up and essentially there is no VIP it is the same price whether or not if you have the card!!!!
matt griebenow
My salesman (Brandon Wiitala) was helpful, courteous, and always had a smile. Brandon and the sales manager Jim were unbelievably warm and welcoming throughout my tirade of questions. This was my first car purchase from a dealership, and I loved every minute of it except the time spent back in the finance office. The finance employee was a bit rude and stand-offish throughout my questions regarding the documentation I was signing. The finance employee acted visibly frustrated that I wanted to take the time to read the legal contracts the employee had asked me to sign. The finance employee’s attitude was less than pleasant from then on. If it hadn't been for the incredible level of customer service from the rest of the staff and the great inventory at Tom Roush in Westfield, I would have left without buying. Granted, I did ask way more questions than most would throughout the process. It was my first car loan. I was nervous. It does not excuse the attitude with which those finance questions were approached. At one point, the finance employee actually said "That’s not important. It has never come up before, you'll be fine." I was asking a question about how a legal dispute would be handled. If it wasn’t important, it wouldn’t be in the contract. Overall, a phenomenal experience with the rest of the staff. I highly recommend Tom Roush Mazda in Westfield. Their sales staff and sales manager are personable, friendly, and knowledgeable. It was a no pressure environment with a focus on relationship building and trust. It was great. I'll buy my next Mazda here.
Cathy Hinkle
Exactly what was needed plus… explanation on how to reset the clock ! Super !