Becky

charles hopkins

My wife and I love our new 2021 CX30! The perfect car. For us! Becky in sales was great, can’t see us buying a car from anyone else in the future. Finance department was thorough and fast and dare I say... enjoyable? Thanks Tom Roush! Mazda’s are the car to buy and this is dealer to buy it from in Indy!

Jose G. Castañeda

Visited Tom Roush to test drive one of their used vehicles. When I got to the dealer they were to busy and could no locate the person who I spoke with on the phone for the test drive, after 20 minutes, I was set up with a rep, Becky, who at the same time was working with another couple for another test drive. I finally test drove the vehicle, which made snapping noises coming from the supports on the right front side. Upon arrival, I notified the rep and her supervisor about the issues I noticed with the vehicle. I also noticed that one of the tires had a huge gash on the side wall and needed to be replaced. I discussed with them the possibility of having this repaired and how would this impact the sale and/or price if sold as is. I was assured that the issue with the noise was probably a bad cv joint/axle and that they would repair before sale, as for the tire, they mentioned that it looked fine to them, which I would not consider safe to drive at high speed. They promised to contact me as soon as the car was repaired, and I thought we had an agreement on coming back to complete purchase once vehicle was repaired, at least that is what I was told by Becky and her supervisor. There was no mention of a financial deposit to hold the car for me. In the following days I contacted the dealer to check status and was told they would check on it and would call me back, same story a couple of days later. A week later, the vehicle does not show up on their inventory, I assume it was sold, I wonder if a poor victim fell for a damaged vehicle or the car was actually repaired and sold to someone else, even thought we had an agreement. The vehicle as a black Subaru Impreza, if someone reads this review, an you bought this car, pay attention to the vehicle, and stay safe. Needless to say, not the best place to buy a used car, especially if they oversee these damages and defects, and not even mention them when someone is doing a test drive. Update: a response by dealership was placed in response to my review. Never apologized or clarified if the vehicle was ever repaired. On to of all they lied about details on my visit which only proves how little they can be trusted .

Amanda Schapker

When I came 45 miles out of my way to test drive a car that had literally just been sold, I was bummed...especially because that had happened to me just two days prior! <cue the harp music> Enter Becky. She was just the sales consultant I needed, and she was able to look outside the box, crunch some numbers, and I ended up with a more fully loaded, newer vehicle than I was going there to buy in the first place! Then, finance king Moe helped me understand a lot more about the financing process, and he ended up saving me thousands of dollars over the course of a shady loan that was offered to me by my bank (very low APR but had tons of hidden fees that would have made my payment more expensive than his loan with the slightly higher interest rate). His office was also very well sanitized—different baskets for used and unused pens, cleaning supplies readily available—which in these COVID times, is important. They both were most happy to stay with me way past closing to finish the deal, and when I noticed something a couple days later, all it took was a text message to Becky to rectify it immediately. Oh, and they gave me a great deal on my trade! Two thumbs WAY up to Tom Roush staff!

lora Davis

Great low-pressure sale experience. Becky took great care of me, answered my questions and walked me through all the new gee-whiz features of my car. The car itself is amazing.

Moonpie Sunbeam

Amazing experience! Tom Roush Mazda has a fantastic sales staff. Becky, Pete, and Tareck treated me with kindness and respect. They did not try to pressure or up sell me. This is my second time purchasing a vehicle here, and this time was even better than the first, which was also great! 12/10 Would HIGHLY recommend!