Chris

Katie Wildermuth

We recently visited Tom Roush Mazda and had an exceptional experience from start to finish. The team was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. Mike, Brian, Chris, and AJ the General Manager were especially helpful, patient, honest, and never pushy. They took the time to answer all our questions and made sure we felt confident in our decision. The dealership itself was clean, welcoming, and well organized. The entire process was smooth and transparent with no surprises. We truly appreciate how easy and stress-free this process was. I highly recommend Tom Roush Mazda to anyone looking for a great car-buying experience. Their customer service is top-notch, and they go above and beyond to make sure you’re happy!

Cody Krenz

I had an excellent experience buying a car here. Marvin was a huge help the whole way through. He had the car I wanted to look at up front and ready to go and I had a great time "taking shop" with him through the whole process. Chris and Marvin stayed late to make sure the finance work was done and I would like to thank them both for that. I would highly recommend Marvin and Chris if you're looking for a new car.

Donna Knight

My husband and I purchased a Mazda CX-90. Our experience with the dealership was excellent. We really enjoyed the care that was given to us. We left the dealership feeling confident that we got a good deal on our purchase. We never felt hassled or pressured into buying. We love our new SUV. I will add another review for the service department when it comes time to visit the dealership for our routine service maintenance. I want to give a shout out to Mike Spear (Sales and Leasing Consultant) who sold us our Mazda CX-90, Skylar Brewer (Sales Manager) who helped setup our finance options and Chris Elder (Business Manager) who handled the finance data and more. All three made the car buying experience comfortable. We felt like we were among friends. We've bought many cars over the years from different dealerships and this one tops them all. I would give them a 10-star rating if google review offered one. We are truly that happy.

Gabrielle Jones

Pete, Lee, and Chris did a great job helping me purchase a new Mazda! They took their time to explain everything to me and helped me get a great deal! I was turning in my old Mazda that was on a lease and they made that process very simple too! Overall highly satisfied!

D C

Great purchasing experience! My salesmen Skylar was very helpful and knowledgeable. Jim Skinner the sales manager was great to work with as well as Chris Bettis in finance. Thanks guys!

c smith

I had one of the easiest and best car buying experience over the past week at this dealership. Started with asking for out the door pricing thru email, that was given without hassle. Went on to working with Lee at the dealership, and Chris in the finance department. No pressure selling from car standpoint, or from finance with up sells for extended warranties (options were given if wanted but not forced into the deal.) I live an hour away, but felt after going to other dealers (different brands,) this trip was well worth the time. If you don't like playing the games that some dealerships want to play, I strongly recommend going here.

michelle hebert

I am very happy and satisfied with my purchase, Skylar and Chris were amazing, and I will reccomend everyone to you. Thank you so much for such a wonderful experience.

Linda Whitton

I was treated with respect and both the sales associate, Andre, and the manager, Chris, were attentive to my objectives for a new car purchase. They listened to what I wanted and went the extra mile to provide it. Andre was very patient and thorough. When I drove off the lot I felt well oriented to the vehicle’s features and felt comfortable that I had made a good purchase decision. My impression is that the Tom Roush philosophy is to build continuing customer relationships—a rare thing is today’s disconnected world! Thanks for a great car buying experience!! Linda Whitton

Bill Graham

Chris ....was great support in repairing our Lincoln. Chris was explained the exact cause of our needed repairs and worked out a solution that was cost effective. All while doing so with above and beyond Excellent customer service.. Trust in this service department ..they deliver on what they say. Thanks again Chris. Bill G

greg wolf

Special ordered a 2017 CX-5. Chris Bettis and entire team worked with us 90% over internet in NC to complete a very good experience. Kudos, Tom Roush Mazda!

PJ Lavelle

Chris Bettis. GREAT JOB! From my initial tour to the test drive to finding the right car...the Roush Team score perfect on all points with an outstanding customer service base...and leading the way was my sales rep, Chris Bettis. Thank you.

Grady Lynch

Great customer service, made the purchase my new Mazda3 an absolute joy. Thanks to both Chris and AJ for staying late and getting me rolling.

Seth Steward

Had an ePlan so it was quick and painless. Chris is a nice guy who is informed on the product - he was very helpful.

Susan Geier

Great service, facilities and value. Everyone was friendly and accommodating. Working with Chris Bettis was great.

Doug Sapp

We've had lousy experiences at several dealerships in the area, but all that changed when we went to Tom Roush. No pushy salespeople. No hidden "etch fees" or "advertising fees". Chris, our salesperson, had the car pulled up under the awning and detailed prior to our arrival. The financing was quick and easy. AJ, the finance manger, made everything crystal clear and didn't push us into adding anything we declined. We arrived with a trade in and within about an hour we drove out with a new car. This is how car buying should be.

Jim Selvio

The team at Tom Roush was fair and efficient. They went above and beyond to make it a pleasant car buying experience. Thank you to Chris and Chris.

Cindy Oderkirk Butler

We had a great experience at Tom Roush! Chris really listened to our needs/likes and wants, then found the perfect car!

Karthik Krishnan

The car buying experience at Tom Roush was great. Everyone works as a team and makes the experience smooth. Right from the time I got the online quote from Jim Barbour to the end with the options on 'Extended Service Warranty' & 'Financing', the treatment was great. Chris Bettis greeted us at the dealership and he got us the car that we wanted to test drive - he was very friendly and he never tried to convince us to buy any other car. We wanted the Mazda6 itouring manual car and that is what we got. Throughout the test drive, Chris helped us understand the options and made us comfortable by engaging in a conversation - there was never an awkward silence. He was treating us the way he would want anyone to treat him during a car purchase. Once the test drive was over, Chris gave us the quote which was fair and it closely matched the online quote we had received earlier - the only difference was that we got a red-colored car which always costs a couple hundred dollars more than the other colors. I felt bad when I tried to negotiate on the minimal documentation cost because the overall price quoted was very close to the KBB & truecar value. Once the price was finalized Chris & Mr. Roush helped me with the financing options and gave me all the options available on 'Ext Warranty', ' Gap Coverage', 'Theft Protection' and others - they patiently walked us through each and every option and gave us a few minutes to discuss and decide on the options we wanted. Chris & Mr. Roush never hurried us throughout the process. We got a very good deal and we are very happy with the buying experience at Tom Roush. I would definitely recommend Tom Roush to anyone buying a new car - I think they should expand the dealership and add other brands to their lot. Thanks to Chris & Jim I never had to go through the dreadful negotiation process.