Dan

CJ Demidov

I bought a used Mazda CX5 so far so good, 1200 miles, no issues. I put 5 stars because of Amber A. and Dan V. I had an issue with sales man mistake, but Amber saw it and fixed it, always replied emails. Dan V. quickly replied and tried to help. Everyone does mistakes, and I appreciate how quick you try to fix it.

Tracy Neihart

Thanks to Dan, he has made me whole in regards to the oil change. I appreciated him reaching out to discuss my issues.

Scott McDonald

This would have been a five star review based on our interaction with Dan, the internet sales manager. He gave us a fair price over email and phone conversations, and went out of his way to procure a vehicle for us. Then came the sales process with another salesman. Without mentioning it, or disclosing it in advance, there was an extra $299 paint sealant charge added on our bill. When I questioned the extra charge, I was old that I had to pay for it because It was already on the car. After refusing to pay it , I was told that I would not be getting the extended warranty that they advertise either because that was also part of the $299 paint protection fee. I would have to pay $164 if I wanted the extended warranty. I was told by the salesman that “there were no deductibles and that everything is covered 100 percent”, so I paid the $164. After reading the brochure later, it turns out that this is not true. It is a limited power train warranty with deductibles. You can buy the warranty that covers everything for $1700 as was presented by the closer. The business manager closer also touted the free warranty that they were “giving “. He seemed surprised when I mentioned that we had been charged for it, until the salesman explained that we had refused the paint package. The business manager got a little upset when I told him that in my mind that this was deceptive marketing. So they are “the home of the 10 year 100,000 mile warranty”, but only if You PAY FOR IT. Update 1/5/2020. I am subtracting one star due to the fact that the internet manager that we were dealing with never responded to my issues in this post or in an email directly to him.

Joseph Redden

Dan and Andre were such a pleasure to work with. They listened to me and got me exactly what I wanted. I drove an hour to get there because they went above and beyond to make this experience memorable. I will continue to do business at Tom Roush from now on!