Brian Colton
Buying experience was pressure-free and pleasant. Mike, ours salesman quickly helped find a vehicle in the model and trim we were looking for and was thorough in answering our questions. Will definitely look at reaching out to them again for our next vehicle.
Response from owner
September 4, 2025
Other reviews
Matt Tucker
Just Ok. Tyler did a great job showing us several cars. This was our 3rd car purchased at Tom Roush Mazda. Unfortunately terms of purchase were not as stated. We gave them a chance to correct their mistake, they failed. Customer service was not a priority. Car was not cleaned as promised. How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.
Rebecca Romine
Very happy with the experience. Everyone was helpful and I love my new CX5!
Toni Betzner
I've had my car for several months now, so I think it's safe to leave a review. I'm always skeptical of dealerships, but Brent was very helpful and friendly and took the time to answer my questions. The financial representative was also helpful working with me on my down payment and finding a good lienholder for me. Steve the mechanic was awesome. He put two cars on the lift for me so I could check them out underneath, and with the sales rep standing nearby told me frankly, candidly, and honestly what he liked or didn't like about each car. I will happily shop here again, and as an insurance agent I send my customers here as well. The only reason I took off a star is because when trading in my car I had to haggle a little to get it to the price I wanted for a trade in. They justified lowering it because a deer ran into it once, yet they showed me a vehicle with 5 rear end accidents that they were asking 16,000 for. so if its worth that much I think I can get at least 4,000. He did however offer me a little more when I bulked at the original offer, so again, to clarify most of my experience was very positive and they are good to work with. I'll def see them again. Hopefully not in the near future, as I love my new car that I purchased here and hope it last me many many years to come.
Krista Clanin
Brent Cassady was amazing! We were able to drive all the cars we wanted before we made the decision. In addition, we needed to make changes to the paperwork after it was all printed. Tariq made all changes fast and efficiently.