Deb E
The staff was professional and friendly. Service was performed in a timely manner.
Response from owner
January 24, 2022
Other reviews
Steph Clemmons
After having a terrible experience at another dealership I came to Tom Roush in Westfield a bit broken and leary of car sales but had to do it. Let me tell you how absolutely wonderful this team is!!! They make you feel at home, no pressure, are honest and will patiently answer every question you have. They truly care about their clients. My faith is restored. I WILL NEVER BUY A VEHICLE FROM ANOTHER DEALERSHIP! Ever. I wish I could give them 100 stars. I have less that perfect credit but they worked some magic and got me in a gorgeous 2017 GMC Terrain (and not the swich-a-roo base model). Also purchased a very affordable but robust 3 year warranty while keeping payments realistic. Thank you all so much! Have you ever been so relived and happy with a car buying experience that you actually hug your salesman? I DID!
Jacqueline Herdman
Fair, honest pricing for service! We had a bad experience at another Mazda dealer for service and when our 2018 6 needed a diagnostic I decided to bring it here since the reviews were good. And the reviews were right! I thought them sending a video of the inspection findings was so cool and informative; in all the years I’ve had Mazdas, I’ve never had that! My service writer Jon was kind, informative, and so understanding when it came to explaining what needed to be done and what we could wait on based on cost. Being able to text him and see what’s happening was also so convenient. Getting a loaner when the work was expected to take a few days was hassle free. And our car was done right on time! She runs like a dream now! Every person I came in contact with at this dealership was polite and friendly. Thank you to everyone here, I will be back for any of my Mazda needs!
CJ Demidov
I bought a used Mazda CX5 so far so good, 1200 miles, no issues. I put 5 stars because of Amber A. and Dan V. I had an issue with sales man mistake, but Amber saw it and fixed it, always replied emails. Dan V. quickly replied and tried to help. Everyone does mistakes, and I appreciate how quick you try to fix it.
Tom Lewis
Great, straight forward buying experience. No games, no last minute add-ons. Several additional products and warranties were explained and offered optionally and at my choice. My sales rep, Pete Reehling, was great at listening and following through, with no pressure. I'm pretty critical, particularly with car dealers, and the 5 stars are genuinely deserved for this Mazda buying experience at Tom Roush.