Vehicle Inspection & Video

N S W Shelton Williams

The team was prepared- knowledgeable- and prompt! A complete video of my tech’s inspection of my car was sent to me via email which I truly appreciated. It will be a great baseline for future visits. All that & they got me out of there about an hour earlier than anticipated! Thank you Tom Roush Team!

Kim Eldred

I appreciate the thorough videos so that we can make an informed decision what we’re fixing.

Mark Levin

Periodic oil change and tire rotation were performed while I waited. It took about one hour. The technician sent a video of the brakes and tire measurement, which indicated no problems. I appreciated this. Checkout went smoothly. When I am ready to replace my 2020 Mazda CX5, this is the first dealer I will visit.

Rebecca Maas

Everyone is always friendly and helpful and i love the video of each inspection! Thanks

Richard Klabunde

The oil and filter change plus inspection was done very quickly and I was charged at very fair price.

Chelsy Waitman

They were professional and fast. They even made me a video of my car and what the tech was seeing. Will definitely be back!

Brandon Nicholson

Great communication throughout the process on inspection findings and recommendations.

Carinne Uslar

Jon was very helpful and friendly at the service desk. He communicated with me via about updates along the way. Jason the mechanic was thorough in the inspection and shared a video of everything he had discovered with recommendations on next steps. The team overall was friendly, great, and people I could trust. Will be back again for my next service needs.

Cathy Hinkle

Pit Stop FAST ! I was early and got right in; service and video of it provided; Scott is super !

bayganik

Performed regular service on my 2023 CX-5. I specially enjoy the videos they send me showing the state of my breaks/tires.

Jeanne Tomlin

Easy to schedule, quick service, video is helpful

Eric Harris

Had a fantastic experience from everyone at Tom Rush Mazda. They were very knowledgeable and even provided a video to tell me what I needed to know about the repairs for my truck. Mr. Scott was very knowledgeable and helpful. I definitely will reach out to him about scheduling my future repairs.

Helene Cross

As we have grown to expect, the service, professionalism, expertise and communication from all providers we encountered was outstanding. The video summary of the work is a great bonus. Thank you.

L Dorman

Great experience overall. I liked the video of the tire inspection.

Jewell Morow

TRM have been my go to for my little Mazda. They spoil me with Mercedes level service. I especially like how the tech provides a video. The wait room is pleasant too.

Michael Mitsch, Sr.

We had our son bring his car in to have a splash shield replaced on his Mazda 3. The check of the car was excellent, the Dylan in the Parts Department treated him great and we are very appreciative. Great experience and great people!

Damian Neeld

The inspection and diagnosis video was unique and very satisfying. Everyone was friendly and professional

Bryan Hooker

Service was started promptly and handled quickly - short wait. Comfy waiting room. The scorecard and video inspection are interesting and helpful. And the car wash was a nice bonus.

Virgil Williams

Was impressed by the video of the inspection of my vehicle and communication.

Paula devegh

Made appt for service - oil change, tire rotation. Quick, efficient and I love the video they show you of the mechanic inspecting your vehicle. Satisfied with my service.

reba simmons

We took our Ford Edge to Tom Roush Mazda last week for an oil change. They checked the brakes, belts, filters and etc. Our Edge was in bad shape! I'm so glad they did a thorough job, and after the repairs, we will be safe!

Mar Sch (Schmendrick_)

Fast service. The video record you sent was awesome!

Derek Price

Always excellent and honest service when I bring my CX-5 to Tom Roush Mazda. Thanks for the "no stress" engagement. The video assessment of the car is a cool new feature!

Monica Woodward

Great service and communication with service manager. Loved the video they sent showing the issues that needed repaired...it made it very clear what needed to be serviced.

Toni Betzner

I've had my car for several months now, so I think it's safe to leave a review. I'm always skeptical of dealerships, but Brent was very helpful and friendly and took the time to answer my questions. The financial representative was also helpful working with me on my down payment and finding a good lienholder for me. Steve the mechanic was awesome. He put two cars on the lift for me so I could check them out underneath, and with the sales rep standing nearby told me frankly, candidly, and honestly what he liked or didn't like about each car. I will happily shop here again, and as an insurance agent I send my customers here as well. The only reason I took off a star is because when trading in my car I had to haggle a little to get it to the price I wanted for a trade in. They justified lowering it because a deer ran into it once, yet they showed me a vehicle with 5 rear end accidents that they were asking 16,000 for. so if its worth that much I think I can get at least 4,000. He did however offer me a little more when I bulked at the original offer, so again, to clarify most of my experience was very positive and they are good to work with. I'll def see them again. Hopefully not in the near future, as I love my new car that I purchased here and hope it last me many many years to come.