Loaner Vehicle

Sarah Jerrell

Busy this time of year, but I was able to get my car in the same day I called for an urgent brake issue with the reassurance of a complimentary loaner if they needed to keep the car.

Aaron Senzell

Excellent customer service from the service team- Scott, the manager, in particular. We did not buy our Mazda at this dealership but the dealership we bought our CX5 from told us we had to take it to a Mazda dealership. Tom Rousch had to keep it longer than expected so to make it convenient for us they gave us a loaner car until they could resolve the problem. Great customer service and there’s a reason why this dealership has 4.8 star reviews!

Lindsay McGregor

10 stars, seriously. I bought my Mazda from another dealer in town, and when I had a major issue (whole car shut down in traffic and gave me a "Hybrid Malfunction" warning), my dealer couldn't get me in for almost a week and couldn't provide me a loaner. I called Tom Roush and talked immediately to Nathan, who couldn't get me in that day but asked me to come by and hooked me up with a loaner. This was on a Friday and by Monday, I got a call that they had been able to identify an upcoming recall that caused the issue, and they fixed not only that issue but some other as-yet-unreleased recalls to save me another trip. When there was another issue with my wipers the next day, they got me in immediately while I waited and got it fixed. These guys know what they're talking about - I don't feel like they're just guessing with what the issues are, and they are so easy to deal with. I really wish I had bought from them in the first place, and would HIGHLY recommend them for sales or service.

Mike Swardson

Nathan did a great job working with me on my repairs when I needed some warranty work done. He made it seamless with the ordering of parts, and providing me with a loaner for a few days.

Pamela Ryan

Friendly and courteous. Gave me a loaner and let me know what the problem was.

Steve Wyatt

They were able to promptly access my needed parts, but were also able to complete the work in the needed time frame I requested. The free loaner was nice as well.

Erin Turinetti

Quick and painless. Courtesy car provided so that I didn't have to wait around.

W. Rusty Faulks

Quality service; above and beyond customer service. We were out of town and the master brake cylinder and booster went bad - Tom Roush Mazda Service team came through... they worked us in a provided a loaner car in a pinch. Thank you.

Lynn Bradford

Great place to take your Mazda. Friendly and helpful people. Gave us a loaner while our CX-7 was repaired from a recall. No issues.