Tom Roush Mazda in Westfield, IN

Jeff Reider

I recently purchased a Mazda from Tom Roush Mazda in Westfield, Indiana for my business. The experience was excellent from start to finish. My salesperson, Marvin, was friendly, professional, and patient throughout the entire process. I highly recommend Tom Roush Mazda to anyone in the area looking for a quality vehicle and a dealership that truly cares about its customers.

Hannah Clevenger

MIKE, MIKE, MIKE! What day is it?!? Doesn’t matter because Mike will make your day with a new Mazda! Thank you so much for the easy and stress free experience we had this weekend! Was so nervous and he eased my mind and made car buying an enjoyable weekend trip to Westfield! Thank you a thousand times over!

Cindy McCauley

I’m sure most of you know the term “used car salesman”, this is not how anyone is at Mazda in Westfield. Our sales associate Jordan Brown helped us pick out our new CX 5. During the process we sent text and emails with our questions. If Jordan was with customers and couldn’t get back to us within several hours, then the GM sent us an email answering the questions. Every single person at Mazda that we came into contact with was honest, open and not at all pushy. WOW how nice to find a Dealer with these attributes. Even after we purchased our car, I forgot how to work some features and Jordan got in the car with me and went over them again. We had a great experience and will definitely recommend Tom Roush Mazda! Cindy and Bob

Beth Troxell

I want to share an excellent experience I had with an employee of Roush Mazda in Westfield, IN, last week. I was having trouble with my Apple Carplay disconnecting while I was driving. After trying everything I could including reading the manual, watching You Tube videos on the subject, and consulting two car aficionados I know, I decided to go to Roush Mazda and see if a salesman could help me. I remember when I bought my Mazda 5 in 2019, the salesman showed me how to use car play. Figured if anyone might know how to help me, it would be a salesman. Once hearing i needed help, Ryan Labellarte offered his time. I admitted why I was there and had no intention of buying a car, but he gladly listened to my problem. I explained I was leaving on a road trip by myself and I didn't feel safe with this problem occurring. Being 71 year old woman, who is not tech savvy, he had to take time to explain basic things while trying to resolve my problem. After 45 minutes with me, he did figure out the issue --- an issue with Siri. It was obviously not an easy task to diagnosis this problem. He was nothing but patient, kind, not patronizing, and was clearly interested in helping this clueless woman, I couldn't thank him enough; he just told me to have a good and safe trip. WOW! Most salesman would have been thinking "I could be selling a car" and thus give up and excuse himself. Not Ryan. He was determined to help me despite the time it was taking. This young man is destined to be successful. He is quite intelligent and cares about the customer. Tom Roush is lucky to have him on their staff! My next Mazda will be purchased from Ryan Labellarte!

Angelica Florence Fabiana

Had to come back the second time but we had an amazing experience at Tom Roush Westfield. The place is clean and the staff are very polite. Thanks to Roger who greeted and accommodated us first, he’s the best! And to everyone who made the transaction smooth, a big thanks too!

Kevin Aldin

After a rocky start to my first service appointment there on my Mazda 3, I was able to get a new battery covered by the 36 month/36,000 mile warranty. I will give them a second chance to make a first impression as the Westfield location is most convenient, and I look forward to a respectful, professional relationship.

Demetrius Lewis (Dee Strongfist)

A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months. I spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time). I went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, "okay this is great!" I got the car and drove off. What I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached. So why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.

bennette lewis

Once again the Tom Roush crew did a complete satisfaction and friendly service in our 5th vehicle purchase from their dealership in Westfield IN.

Steph Clemmons

After having a terrible experience at another dealership I came to Tom Roush in Westfield a bit broken and leary of car sales but had to do it. Let me tell you how absolutely wonderful this team is!!! They make you feel at home, no pressure, are honest and will patiently answer every question you have. They truly care about their clients. My faith is restored. I WILL NEVER BUY A VEHICLE FROM ANOTHER DEALERSHIP! Ever. I wish I could give them 100 stars. I have less that perfect credit but they worked some magic and got me in a gorgeous 2017 GMC Terrain (and not the swich-a-roo base model). Also purchased a very affordable but robust 3 year warranty while keeping payments realistic. Thank you all so much! Have you ever been so relived and happy with a car buying experience that you actually hug your salesman? I DID!

JaMille Taylor

I travel all the way to Westfield, from the city, to receive impeccable, HONEST, reliable service! I love the Service Department at Tom Roush Mazda. They are good people to trust your automobile with!

Debra Kinder

Tom Roush Auto Group in Westfield is awesome! Just bought a new Eclipse Cross from Brad William's and did my financing with Moe Rasim. They we both awesome to work with and got me in and out of there quicker than any other time I have bought a car! They are great! I highly recommend them to anyone looking for a new car!

Steve Weiss

If you are looking to buy a new SUV: Go to Tom Roush Mazda and try a CX5. We've been driving Honda CRVs for years, and Mazda's doing SUVs as good or better than Honda (and the CX5's are just way cooler, IMO). And if you're thinking about a Nissan, go in and ask for Andre Kennedy. He was our sales agent for the CX5, and is so good he's been promoted to manage the Nissan operation at Tom Roush in Westfield. We are not certain if he ever sleeps. If you get any other vehicle, people might cover it with Post-It notes, and you don't want that to happen.

Paul Phillips

Roush has totally transformed my lease experience. This is the first non-domestic car I have leased. The fit and finish on my Mazda CX-5 is incredible. I am totally happy with my choice. Roush in Westfield has the friendliest sales and service I have ever experienced. Every time I use their service I walk away saying "Wow, that was great!". Good job Tom Roush Westfield!

Matthew Ditzler

I purchased my Mazda at the Westfield Tom Roush location and I have always received excellent service there. Due to the years of great service, when it comes time for me to purchase another car I will definitely return to buy another from Tom Roush.

Shawn Axsom

Very friendly staff, especially Marko, our sales rep. Price was competitive. Our car was priced similar to other dealerships but with less than half the miles. Good cheap or free service options for cars purchased there. I'm definitely happy to support this family owned Westfield dealership, and they will be my first stop for any future purchases.

matt griebenow

My salesman (Brandon Wiitala) was helpful, courteous, and always had a smile. Brandon and the sales manager Jim were unbelievably warm and welcoming throughout my tirade of questions. This was my first car purchase from a dealership, and I loved every minute of it except the time spent back in the finance office. The finance employee was a bit rude and stand-offish throughout my questions regarding the documentation I was signing. The finance employee acted visibly frustrated that I wanted to take the time to read the legal contracts the employee had asked me to sign. The finance employee’s attitude was less than pleasant from then on. If it hadn't been for the incredible level of customer service from the rest of the staff and the great inventory at Tom Roush in Westfield, I would have left without buying. Granted, I did ask way more questions than most would throughout the process. It was my first car loan. I was nervous. It does not excuse the attitude with which those finance questions were approached. At one point, the finance employee actually said "That’s not important. It has never come up before, you'll be fine." I was asking a question about how a legal dispute would be handled. If it wasn’t important, it wouldn’t be in the contract. Overall, a phenomenal experience with the rest of the staff. I highly recommend Tom Roush Mazda in Westfield. Their sales staff and sales manager are personable, friendly, and knowledgeable. It was a no pressure environment with a focus on relationship building and trust. It was great. I'll buy my next Mazda here.

Amanda Reinhard

Brent went above and beyond to assist me in my car buying experience!! I recently started a new career and with that, I had to move from a car to an suv. I had just purchased my car two years prior so Brent truly worked with me on the financing and was able to help put me in the best position possible! I highly recommend purchasing from Tom Roush in Westfield. Everyone was so friendly, helpful, and most importantly knowledgeable!

Heather Whalen

Came in on a whim, and Ray was able to find an upgrade for me! Everyone there is courteous and they listen to what your needs are, and really work with you. I love my new vehicle, and I would definitely recommend Tom Roush in Westfield!

Barb Horsfield

Brad took very good care of everything my car was in need of. This was my first visit to Tom Roush as I always went to the dealership I bought my car from. But, since they were less than 5 minutes from my house, I was hoping I would have a great experience, and I wasn't disappointed. Brad was very easy to work with and called before doing anything extra. I will continue to have my car serviced at Tom Roush, Westfield.

Forever Karen

I always get great service at Mazda Tom Roush. The entire staff know me and treat me with respect and my car concerns get the fastest, most efficient service possible. The dealership is very comfortable to wait in while your car is being serviced as well. I love my CX-9 and bought it there 3 years ago! The sales team is also great!! This dealership has a long standing excellent reputation in Westfield and you shouldn't hesitate to go to them for any and all of your car needs.

Samantha Williams

I have bought two cars from the budget center in Westfield Indiana. The two salesmen were excellent. They wanted to help me with everything that I needed. I would recommend buying a used car from them anytime.

Shane Burnham

Excellent and knowledgeable staff. Tom Roush has been a cornerstone in the Westfield/Carmel area for 4 decades now and has become a destination dealership for customers all around Indianapolis.

Tom Horner

We have always received fast friendly service at Tom Roush Mazda. We like the new policy of scheduling our next appointment ahead of time. Since we have to travel over an hour to get to Tom Roush Mazda at Westfield, IN we enjoy the comfortable waiting area. The free hot chocolate/coffee is great! The service is always done correctly and the free car wash is an added perk.

Anastasia Carter

The guys at the Tom Roush Budget Center in Westfield Indiana are amazing. They're nice, helpful, and really made me feel cared about in my car purchase. After this vehicle they will be continuing to have me as a loyal customer.They got me a good car at a good price and were willing to work within my budget so it was a better chance for success all around, unlike so many other places that I had talked to.

Jonathan Noble

Best car service experience I've ever had in 20+ years of driving. Great auto group. They've earned my business for my future car requirements

Shelly Henry

I purchased my very fun Miata from Freddie and took my parents back to him today to purchase a car. Freddie is awesome! Very friendly, honest and great to do business with. I highly recommend Freddie and will certainly return whenever I need another vehicle.

Taylor Clouser

Thank you Alexes for helping us get our first car purchase! Everything was so easy and smooth I can recommend him enough!