Communication & Transparency

William Lorimer

Oil change and rotation went smooth and quick and Jon kept in touch while it was being done

James Doyle

Professional staff Kept me informed.

Shelly Keefe

It's been a while since we have purchased a car and we went in figuring it was going to be a painful experience. That couldn't be further from the truth. Rayshawn and Freddy were respectful and made the entire process from start to finish easy and transparent and it was a relief. We will be back when our next car needs replaced. And we'll recommend to anyone! Thanks for restoring faith in humanity!

Cliff Hankins

Their service communication is awesome, from appointment reminders to the service itself. I can’t be more happy with this group.

Kim Eldred

I appreciate the thorough videos so that we can make an informed decision what we’re fixing.

Darcy Trombley

Everyone was very professional And courteous. The work was done in a timely fashion, and the video and explanations were very thorough.

krak615 krak615

Nathan service rep was very polite explained things throughly.

ROMAN FAJARDO

Jon Shreve and the team always do a great job! I’m always kept informed about my vehicle and they are always very honest with what my vehicle truly needs!

Kelly McAbee

In our 50 some years of buying vehicles, this has been our best experience! We had a unique situation and have to admit we were a bit high maintenance, but Eric accommodated us and treated us very well. We were in a situation where trust could be taken advantage of and it wasn’t at all! Although we worked through Eric directly, we found all the staff to be transparent and informative. This dealership is authentic!

Brandon Nicholson

Great communication throughout the process on inspection findings and recommendations.

Carinne Uslar

Jon was very helpful and friendly at the service desk. He communicated with me via about updates along the way. Jason the mechanic was thorough in the inspection and shared a video of everything he had discovered with recommendations on next steps. The team overall was friendly, great, and people I could trust. Will be back again for my next service needs.

Kathy Simmons

The service at Tom Roush was detailed and the facility is very well maintained for taking care of their customers. Repairs and service required were communicated before doing any work.

Jeff Kitchen

Nice try. Someone from the dealership commented on my previous review, and basically lied. First, look at Yelp reviews, which give a different picture than the inflated reviews here (2.7). I wonder what you bribed people with to get good Google reviews. No, you DID NOT CONTACT ME DAILY, as you state in your reply to my review. The dealership only called me once....I had to initiate contact each and every time WHEN YOU DID NOT CALL BACK. Always with an excuse, but you only called once. This, after receiving a down payment on a vehicle. Mazda, when I contacted them, had a very different story, yet you perpetuate the lies. The only reason the process stopped is because you failed to contact me, for days. We literally put a down payment, and submitted the paperwork. Happy to share my iPhone screen shot of calls, incoming and out going and emails. The only thing correct in their response, is we are enjoying the vehicle we purchased elsewhere.

Helene Cross

As we have grown to expect, the service, professionalism, expertise and communication from all providers we encountered was outstanding. The video summary of the work is a great bonus. Thank you.

Christine Pickell

Prompt service. I was well informed of all charges before the service was performed.

Franny Davis

Service department is excellent! Speedy, thorough and great at communicating.

Garrick Hubbard

The many YouTube videos I watched to learn how not to get ripped off had me very suspicious and skeptical going into meet Larry about purchasing an automobile. He proved he and the dealership were nothing like the internet warns of. The interactions were straightforward, clear, transparent, and never uncovered any "gotchas"! I drove away with confidence. Highly recommend Larry and the dealership to anyone who would rather be in a dental chair than buying a car.

Predrag “Peja” Nikolic

Service was done efficiently with regular feedback about process. Well done.

Kevin Shellcroft

Overall I am satisfied but it took much longer than estimated and I was was not updated on reason for the delay.

Mary Ann Drake

My vehicle only required minimum service this visit and it was done within an hour. Communication is always prompt and courteous and I like seeing the video from the mechanic.

Jo Bourgerie

Kept updated...friendly staff..nice place to wait with beverages

Tom Hargens

Excellent service & communication - on time too!

Monica Woodward

Great service and communication with service manager. Loved the video they sent showing the issues that needed repaired...it made it very clear what needed to be serviced.

Julia Eiszner

Really excellent service, easy to schedule, perfectly on time, and so great about keeping you updated as they figured out what was needed.

ashley bailey

Great service and great communication while they had our car for a few days!

Jim Freudenberg

Corey McDole was a great service advisor, kept me in the loop through the process and was very honest and fair with me. Will be going back next time.

Marie Davis

The nicest people. Great waiting area. Love the big screen that shows the progress of my car service.

Rich Bergstrom

Tom Roush service department is always a great experience. They are efficient and listen to their customers needs.

Mike Pepples

Very good experience - CX5 had some nuisance issues with tire pressure and HVAC buttons. Service team called within 45 min of receiving car that both issues were minor and charged 1 hr service fee. No issues and reliability of CX5 has been very good after 110K miles.

Matt Truska

Fast and detailed work. They call you with updates and they make sure you understand what is going on before they do the work on your car. Super helpful staff!

Michele Noel

Over and above service, as usual. Thorough, reliable and prompt. Kept me informed throughout service. Why they have kept my business for over 20 years!

Betty Morey

Very customer friendly dealership and great communication between service and clients!

James Maxwell

Liked the sales person, but they didn't want to deal and spent alot of time on computer telling us nothing. Didn't asked for money down and manager never was involved until the end. Really liked the car.

Jeff Brown

As usual, the service at Tom roush Mazda was excellent! Yvonne and Scott kept me up-to-date on the progress of my vehicle. When it ran a little long, they made sure to let me know that they could provide a loaner car if I needed to go to an appointment since it was unexpectedly taking a little longer. Of course Jim Skinner, the sales manager, checked on me as well to make sure I was completely comfortable in the waiting area and asked how our 3(!) Mazdas were doing! If you've not purchased a car here, you should definitely give them a try!! They treat you like family!

Peter Fortune

I cannot imagine receiving more attentive service. I trust them completely.

Saud Jakupovic

This dealership is a real joke. I called from 50 miles away three times to tell them I am coming to buy a car and last time when I was 20 min away and when I arrived car was of course sold. Without apology just like that . Salesman name was Joshua and I don’t recommend buying car from this dealership.

Patrick Roberts

In one word, painless. In more detail, this is the fourth Mazda we've purchased from Tom Roush Mazda. And as I'm writing this comment I'm sitting in their waiting room about to buy my fifth We trust the dealership, but to be honest our salesman is one of the main reasons we keep coming back. Lee Wildermuth knows his Mazdas. We also feel he looks out for all parties involved. We have never felt like we got the ahort end of the stick. Great dealership, fantastic salesman.

Dan Fowler

Great service experience. Kept me up to date on the status. Clearly explained the work being done and why.

Kurt Frederick

The sales staff are honest and transparent. They take great pride in customer service and are willing to answer any and all questions from customers. I've leased and now purchased cars through Tom Roush Mazda and can't envision going anywhere else for my car needs.