Vehicle Repair & Maintenance

Kathleen VonBank

Very professional and they did a fantastic job on my repair.

Sarah Jerrell

Busy this time of year, but I was able to get my car in the same day I called for an urgent brake issue with the reassurance of a complimentary loaner if they needed to keep the car.

Jack McKown

Scott B. told me it would take 1 hour. It took 1 hour. The replacement battery had a seriously good warranty, and full replacement was free of cost. Promises & warranty fulfilled.

Donald Detzler

expensive fix, but service dept personnel handled it well, communication was awesome.

Ron Hampton

Very cordial staff. I was taken back a bit at the basic $175 charge to diagnose the issue, but the charge was deducted when I approved the repairs. Repair costs have certainly raised tremendously , and were a bit difficult swallow, given I’m retired and on a fixed income. But with the repairs completed, my ‘92 Miata is back on the road! They did a good job, and seemed very honest and caring.

Jacket Horse

I scheduled an appointment at Tom Roush Mazda after learning about the Mazda Infotainment Settlement, which offers a free software update covered under a Limited Extended Warranty. Before the visit, I even called the dealership to confirm that the service would be fully covered and I wouldn’t have to pay anything out of pocket. However, when I arrived for my appointment, the front desk told me I needed to authorize a diagnostic first—and that if the issue wasn’t covered under the warranty, I’d be charged $175. This requirement was never mentioned during the phone call, which felt misleading and frustrating. Customers deserve full transparency up front, especially when dealing with warranty-covered issues. Disappointed in the experience.

Eric Harris

Had a fantastic experience from everyone at Tom Rush Mazda. They were very knowledgeable and even provided a video to tell me what I needed to know about the repairs for my truck. Mr. Scott was very knowledgeable and helpful. I definitely will reach out to him about scheduling my future repairs.

Kit Molnar

The Roush team did a great job explaining the recall repair work. They also pointed out some basic maintenance items that were due without putting undue pressure on me. I appreciated the heads up.

Gavin McDonald

Scott was amazing!! Had 2 recalls and oil change down within an hr!

Lindsay McGregor

10 stars, seriously. I bought my Mazda from another dealer in town, and when I had a major issue (whole car shut down in traffic and gave me a "Hybrid Malfunction" warning), my dealer couldn't get me in for almost a week and couldn't provide me a loaner. I called Tom Roush and talked immediately to Nathan, who couldn't get me in that day but asked me to come by and hooked me up with a loaner. This was on a Friday and by Monday, I got a call that they had been able to identify an upcoming recall that caused the issue, and they fixed not only that issue but some other as-yet-unreleased recalls to save me another trip. When there was another issue with my wipers the next day, they got me in immediately while I waited and got it fixed. These guys know what they're talking about - I don't feel like they're just guessing with what the issues are, and they are so easy to deal with. I really wish I had bought from them in the first place, and would HIGHLY recommend them for sales or service.

Adam Blazier

Tom Roush has been excellent to us. They kind of "inherited" all of the issues we obtained after buying a used Mazda from another non-Mazda dealership. Luckily our car is still under warranty, but they have been great at finding the issues and resolving them quickly. Jon in the service department has been awesome to deal with. Highly recommend.

Terry McConnell

Tom Roush service diagnosed my Issue accurately and returned my car in good working order. Dealers are expensive but worth the cost when you need it done right.

Dan Salmons

Fast, quick, quality service on my 2019 Mazda. Battery was replaced and video later sent showing and explaining the repair. Waiting area was clean and comfortable. In and out in less than one hour.

Shani Wyant

Scott and the entire Service Team was friendly, professional and thorough. They went above and beyond and exceeded my expectations. My car is safe and runs like a dream now. Meeting Mr. Tom Roush was an added bonus as well. I would highly recommend Tom Roush Mazda's service department.

Holly Dunn

Horrible experience with service department. Have a bumper to bumper warranty that they would not uphold on break job. After paying $500 to fix what they said needed fixed the noise was still there. They “re-fixed” under warranty but would not refund for fixing something that wasn’t broke. It has also been 3 months on a part they ordered that supposedly needed replaced. Obviously not going back for that fix. I truly believe they scammed me and fixed something they could charge for that didn’t need fixed. Would highly not recommend the service department.

Richard Bourgerie

The service department took care of all the recalls on our Mazda 3 while I waited.

Sarah Y

The service department here is amazing. They listened to my concerns regarding my vehicle, then went above and beyond to help correct issues that another local Mazda service center could not. They exceeded my expectations - thorough, friendly, timely, accurate.

Elizabeth J Musgrave

Took a few times to get a response from the service center, but when I did finally reach them everything went perfectly. Could not have asked for better service for two recalls and a warranty issue. Thank you!

Mike Jaensson

Scott B had bad news for me but did everything he could to mitigate a much larger problem. Worked with me on needed repairs and was very knowledgeable. Very good experience.

Jami Sessions

My Mazda 6 needed a battery replaced like yesterday and you can only get this battery through the dealership. The service and part center were so wonderful in helping me out while the dealership I bought my car from was not! I will defiantly be coming to Tom Roush when purchasing my next vehicle.

Grant Kimsey

I've had an excellent service experience so far at Tom Roush. I've had a couple warranty claims that were taken care of promptly and with perfect attention to detail by technician Tre and service advisor Scott. Looking forward to using them for all my service needs!

John Mason

Brought my Mazda MX5 down to fix a poorly done brake job that was done here locally in Lafayette. They documented exactly what the Lafayette dealer had done wrong. I had been to the local dealer 5 times to fix the loud brake squealing. Tom Roush Mazda staff fixed my brakes perfectly. No squealing!

Pamela Ryan

Friendly and courteous. Gave me a loaner and let me know what the problem was.

Lori Bauerle

thankful to have a courtesy vehicle while i was waiting for my recall to be fixed. Staff was friendly and Helpful.

William Roberts

I had a recall. they took care of it and i had some other issues with dash board lights. They found the issues and corrected them. they spent 2 hours but only charged me 1 hour. Great service and too care of my car.

Mayme Wong

I was happy with the service. The parts were more expensive than I anticipated

Andrew Jensen

Fixed my car perfectly, did not do anything I did not ask them to.

Lynn Bradford

Great place to take your Mazda. Friendly and helpful people. Gave us a loaner while our CX-7 was repaired from a recall. No issues.

Chad Cox

So took cx7 in for airbag and rocker arm recall said it also needs a tie rod.okay no prob honestly 200 is worth it just so I don't have to do it. Get it back and it's grinding on rotation of front driver side wheel. I'm 40 yrs old and been working on both new and older cars since I was 13. First they try to tell me it's dust on the tie rod, are you kidding me. Then they try to tell me a piece of rust fell between the rotar guard and the rotar, sorry not buying that either. Getting it back today so hopefully they had a little more attention to detail this time and it doesn't have to be taken back Monday. I think I'll be taking it back to Penske from now on.

Rachel Janney

Had 2 recalls done here, service was always friendly, had no problems.

Bill Graham

Chris ....was great support in repairing our Lincoln. Chris was explained the exact cause of our needed repairs and worked out a solution that was cost effective. All while doing so with above and beyond Excellent customer service.. Trust in this service department ..they deliver on what they say. Thanks again Chris. Bill G

Drew Wise

They had really great customer service, and fixed up my vehicle very quickly! Very happy with my experience with them! :)

Shane Lear

Great service, explanation of repairs and costs. Employees are knowledgeable and friendly. Great dealership.

Ann Bellefuil

I had another great service experience on my Lincoln. My car was serviced within the estimated time frame. It is over 10 years old and is running smoothly thanks to the expert mechanics at Tom Roush.

Monica Hartman

Scott was very personable, listened to all our questions and called us to let us know our car was ready and what had been done. We are very pleased with the repair and the service.

Jon Davis

Had a warranty on my tires and wheels, and when I took the car in, they honored the warranty fully. Scott worked hard to get me back on the road in the time frame I needed, and worked with the warranty insurance company. I didn't have to pay anything for the wheel and tire repair because he worked so hard to get me every cent from the insurance. Bought my most recent car from there, and have absolutely nothing negative to say about this dealership.

Carolyn McNicholas

It was a great experience! They fixed my car in the time they said and with a coupon, it was a pretty reasonable price.

Lori Solomon

The Tom Roush Service Department is wonderful. Since purchasing our CX-9 from them last year, they have been wonderful fixing and maintaining our vehicle. Recently, we had a malfunction with the hatch not closing. We immediately drove it to the service department and they were able to quickly fix it, on the spot. The team is quick, professional and so easy to work with - something we appreciate and respect. We will continue servicing and purchasing from Tom Roush in the future!