All reviews

Stacy Dedrick

Always friendly, respectful and I get great service.

Jill Boswell

Needed a newer car in a hurry in July 2025. Freddy D helped me but now looking back, only having the car for 6 months, there are transmission issues and a bad battery. This was my first experience with this dealership and I feel like I got burned. Will not buy another from them.

dgmunson

Dealer very easy to work with

krak615 krak615

Nathan service rep was very polite explained things throughly.

Mark Redmond

Ryan and Fillip are excellent professional account reps. Scott the Sales Manager..was very professional and personal. This was the second car my family has purchased from Roush in 6 months. I have purchased 50 motorcycles and probably 30 cars in my life..so I know excellent when I see it. Do yourself a favor and go see these folks.

Cindy Sheeks

Great experience. Fast and efficient. Just a note that you can't drop off after hours. We went around 9:30 PM to drop the car off the night before, but the gate was locked and there was no access to the dealership.

David Nickel

Clay Gasway went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again Clay!

Kirollos Barsoum

Mike Spear was GREAT to work with. Very measured, knowledgeable, kind, and honest in his approach. Very much enjoyed the experience and would recommend him to anyone looking to buy a new or used car from Tom Roush.

Julie M

Purchased a CX-5 on 12/31/25. I was able to schedule an appointment online which was nice. Met with sales person Freddy D and he was excellent. Everyone at the dealership was helpful and I would highly recommend!

OSCAR CARVAJAL

Always I have the best service in Tom Roush Mazda. Thanks a lot!

Noah Scofield

Inquired about a new vehicle. Jordan was very helpful and kind during the entire process. We ultimately did not end up purchasing the car due to a better deal elsewhere, but this dealership was transparent the entire way through.

Ishaan Prasad

Pretty good service just a little pricey but what else can you expect from a dealer. Good staff and didn't have to wait long for my oil change/tire rotation.

Dream X

Staffs are very professional and nice

Margaret Baranowski

Smooth customer service experience. Highly recommend

Doug Ingersoll

As usual, impeccable, efficient, and friendly service. I could not think of taking our cars anywhere else!

Mark Levin

Periodic oil change and tire rotation were performed while I waited. It took about one hour. The technician sent a video of the brakes and tire measurement, which indicated no problems. I appreciated this. Checkout went smoothly. When I am ready to replace my 2020 Mazda CX5, this is the first dealer I will visit.

Michael Dickerson

Professional & courteous as always.

Nicolette Terrell Beasley

They were awesome

Christine Pickell

Super easy to schedule an appointment online. Service was completed as promised.

Rebecca Maas

Everyone is always friendly and helpful and i love the video of each inspection! Thanks

Shona Bedwell

Jon in Service is so awesome to work with each and every time! Very thorough and friendly.

Michael P. Smith

Great buying experience and after the sale service

Robert Emerick

Quick, friendly and professional service as always!

Cristian Ortiz

Excellent service.

Sarah Jerrell

Busy this time of year, but I was able to get my car in the same day I called for an urgent brake issue with the reassurance of a complimentary loaner if they needed to keep the car.

William Kwan

been going to Tom Roush for purchase and services for many years!!! Always excellent support to my questions and timely response.

Aaron Senzell

Excellent customer service from the service team- Scott, the manager, in particular. We did not buy our Mazda at this dealership but the dealership we bought our CX5 from told us we had to take it to a Mazda dealership. Tom Rousch had to keep it longer than expected so to make it convenient for us they gave us a loaner car until they could resolve the problem. Great customer service and there’s a reason why this dealership has 4.8 star reviews!

Abbey Levenshus

After a 10-month search, I was grateful to find Tom Roush Mazda and sales consultant Mike Spear. From the first interaction until we drove the car off the lot, Mike handled everything with professionalism and care. It was refreshing to interact with a dealership and salesman who still go the extra mile for customers. Mike made the purchase easy, and every individual we interacted with from management to finance did too. After spending hours online and on car lots and in test drives since last February, we have found our dealership and will be back when we are ready to add another vehicle to the family fleet.

Cara Taylor

Always 5 stars! They make it easy.

Kristopher Abdnour

Scott and Jon always do a great job taking care of my Mazda!

Chris Ebling

Communication, rates and overall level of service is top notch.

David Banks

I own two Mazdas(CX-5, 6) purchased at Tom Roush Mazda. The service department is top notch. Scott and Jon are very professional service managers and pleasant to deal with. I heartedly recommend the Roush dealership.

Richard Klabunde

The oil and filter change plus inspection was done very quickly and I was charged at very fair price.

Jeff Reider

I recently purchased a Mazda from Tom Roush Mazda in Westfield, Indiana for my business. The experience was excellent from start to finish. My salesperson, Marvin, was friendly, professional, and patient throughout the entire process. I highly recommend Tom Roush Mazda to anyone in the area looking for a quality vehicle and a dealership that truly cares about its customers.

Kyle Huffman

Easy to scehdule. Professional friendly service personnel. Explained everything clearly. Nice area for working while you wait.

Denise Brown

Fast efficient and friendly service.

Chelsy Waitman

They were professional and fast. They even made me a video of my car and what the tech was seeing. Will definitely be back!

Sonja Hartz

Hi, I recently bought my first car here! Supposed to be exciting for me right? Wrong. I bought the car off their used lot, it is a 2019 BMW 540ix with 61k miles on it, said all services were good, well taken care off. Me and my boyfriend hate auto start/stop so we started turning that off when driving and immediately noticed it idled a little rough, but could just be engine mounts going bad. I, not even after a month of having it, had a misfire code for cylinder 5. I changed the spark plugs and swapped coils around thinking nothing of it, code pops up again a week and a half later, cylinder 5 misfires again. My boyfriend decided to do a compression test to the cylinders and cylinder 5 wasn’t holding compression. I immediately try and contact the dealer and get voicemail every day for two weeks. I have damaged/burnt valves, something I could not have POSSIBLY CAUSED in the one month driving this car, let alone the first week when I noticed. The dealer finally called me back to tell me they were going to do nothing for me. I am now stuck with a $5,300 bill as a 23y/o who saved up all year working full time overnights in a hospital and weekends waitressing, while being a college student in nursing. Needless to say this has been the worst experience of my life and I have cried consistently for the past month due to stress of not having a vehicle and stress over how much this is going to cost and how I can work, things I should worry about for not even having this car for two months. DO NOT EVER GO HERE. I hope that all the people here who refused to answer my calls (and no I was not rude, I was just very hopeful that they would potentially help me out) or help me in any way, get their karma.

Elianor Maranian

Every one was professional, very nice, I would give him 10 stars if I could.

Karen Sigman

Easy to set an appointment same day! Friendliest people!

Gregory R Bailey

Thank you Scott! You’re a great service advisor!!! You ordered the mirror motors and called me back the very next day stating they had arrived next day air. Now that is service!!!

Jack McKown

Scott B. told me it would take 1 hour. It took 1 hour. The replacement battery had a seriously good warranty, and full replacement was free of cost. Promises & warranty fulfilled.

Jo Baker

Jon is great in the Service Department!!

Rayme Swan

I came in today to purchase a key for my 2014 mazda 3. I was expecting to spend $200-300, but the price was nearly $500 out the door not including tax. I definitely was a little price shocked, but i understand that the parts and service department do not set the pricing so I went ahead and decided to proceed with the sale. This is when I met their service advisor Jon Shreve. He asked if I had my original key, and he proceeded to take it apart and bend a couple of pins back into place, and the fob worked perfectly. Integrity such as this is rare in today's world, and I truly appreciate both Jon putting the customer first, and the culture that has been established at Tom Rouch Mazda that allows for this. Most service departments would have just proceeded to make the $500 sale and not make any impact on my day. I can say that I've never been to this dealership before and I live an hour away. But I do own a local business that employs roughly 70 people and not only will I make it a point to make sure that I spend my money here in the future, I will encourage my team members to do business with a company that shares our core values! Thanks, again, Jon for being a man of integrity. If anyone is debating on buying your next vehicle, or having your vehicle serviced do it here they have earned it, and i truly believe they will continue to earn your business in the future!

Vik

My husband and I just bought a car here this past weekend and had a fantastic experience. Marvin was very responsive and helpful when we reached out to him earlier in the week. He went above and beyond with helping us select the car that was right for us. We would definitely recommend this dealership to anyone interested in buying a Mazda.

Max Richey

Just bought a new car for my wife. Marvin was incredibly helpful and made the entire process easy and painless! I would definitely recommend working with Marvin or anyone at Tom Roush for your next car purchase!

ROMAN FAJARDO

Jon Shreve and the team always do a great job! I’m always kept informed about my vehicle and they are always very honest with what my vehicle truly needs!

Andrew Feikes

Excellent service and experience. Mike was great to work with!

Bruce D Ranger

Saturday, February 13, 2016 Tarek, Just wanted to thank you for expediting our delivery on Thursday for my 2016 Mazda3. Hope you and everyone at Tom Roush have a great weekend. Bruce Wynnedale IN 46228

LORI CHAMBERLAIN

I had a great car buying experience. Marvin and Fillip were so helpful and friendly. No pushy sales here. I love my new car and was really impressed with the extended warranties available.