All reviews

Mary DeCaussin

I was recently at this dealership for a Class action suit for a faulty CMU in my Mazda3 GT… they got me in quickly Once the new CMU arrive. However, that was not the issue after I told them it failed an update that was done at another dealership. They changed it out because of Mazda Navigation law suit. When I called and said it wasn’t fixed I was promptly asked the # number on my sims card When he got that number I was told it was a faulty card and it was $400 to replace it. omg. To top it off they did a oil change (which I normally do myself) too. So today I noticed oil under my car (It has NO LEAKS and is always clean) Looking underneath I see that It’s leaking and covered in oil. I’ll put her up on jacks and see what they didn’t do correctly … drain plug or oil filter … both!? They’ll be hearing from me Monday. This is good reason to avoid this Place. Not a happy customer 😡

Ginfio

Performance wise, I think they do a good job. Parts people are great. But customer service from the Service side is deteriorating. Could be due to the summer and busyness: they seem to be short staffed and always in a rush not having time to communicate with customers about status or other important things customers need communication for

Roberta Jordan.

Went here a few months ago, test drove a vehicle and expressed that I wanted to buy, but had a few months left of payment on my current vehicle. Asked what paperwork or information I needed to bring in for our appointment the next day, and I was told no need to bring anything. Came in for my appointment the next afternoon, and the initial salesman had me work with a different salesman bc he was selling a car to someone he met earlier that week. The new salesman, Roger, was amazing! I told him that I’d like to purchase, and asked about my current vehicle; he listed all of the documentation that was needed. I feel that I wasn’t taken seriously, bc why would I be told nothing needed the first time? I work long days and work an hour away, so my valuable time was wasted. I planned to walk out with a new vehicle that night. I went to another dealership and bought a brand new 2025 SUV. If I’d worked with Roger from the start, I’m sure my experience would’ve been different. But it is what it is!

Megan Nixon

Disappointed with their VIP loyalty card. According to the card we are suppose to get these prices “always” but informed us today that the prices went up and essentially there is no VIP it is the same price whether or not if you have the card!!!!

Mike Fernhout

When I went to look at the truck it was cold windy and rainy. I tried to look it over the best I could, looking for scratches and dents. Due to rain drops and weather I couldn’t really examine it that well. One thing that was obvious was the hood needed fixing. They said they would fix that, and it should only take a couple days. I traded in 2 vehicles plus added a significant amount of cash and purchased the truck. They kept the truck and gave me a loaner. After 3 weeks, the truck was finally fixed. When I went to pick it up, it was all cleaned up and ready. I did a walk around and noticed all kinds of little scratches and dents all over. I also noticed the back half of the truck was a different shade than the front, most likely from an accident repair I wasn’t told of. I would have never went through with the purchase had I seen all these things before. Maybe it was my fault because I didn’t say anything, but I thought I couldn’t really say much because I made the purchase already and it was over 3 weeks ago. Although they were very nice, in the end I just am not happy with the purchase that I paid way too much for.

Matt Tucker

Just Ok. Tyler did a great job showing us several cars. This was our 3rd car purchased at Tom Roush Mazda. Unfortunately terms of purchase were not as stated. We gave them a chance to correct their mistake, they failed. Customer service was not a priority. Car was not cleaned as promised. How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.

Demetrius Lewis (Dee Strongfist)

A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months. I spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time). I went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, "okay this is great!" I got the car and drove off. What I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached. So why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.

Travis Ferguson

I went in to look at a specific used vehicle, and wasn’t going to even have them look at my current vehicle since I have someone who wants to buy it from me. The sales guy was friendly and openly pointed out both good and possible bad about the vehicle. (Only reason this isn’t a one star review) I liked the vehicle I test drove and was thinking through the logistics of how to ensure I could put a hold on it. Against my better judgement, I decided to let them make an offer on my vehicle. They gave me a low-ball offer that just happened to be just over the payoff amount, which I made the mistake of telling them before they have an offer. Their excuse: a “possible $1800 repair” based off of a warning light they didn’t get the code for. Even if it were an $1800 repair, that would net them at least an $8k profit, most likely more like $10k based on what similar vehicles (including the small rust spots) with 50k more miles are going for. Luckily, there are other dealerships with similar vehicles to the one I was looking at; because this was enough to stop me from going back after I sell my vehicle.

Dominick Pitts

Went there since my 2018 Mazda 3 needed to be serviced and replace a tire that hit a pothole. They were nice people and helped me deal with a different dealership that dealt with the warranty on my tires but and the end of the day did nothing and I had to pay for the tires in full. Then the dealership that I originally bought them from gave in and paid for both tires. THANK GOD. They were suppose to do a brake flush on my car but they definitely did not. The brake fluid was still very dirty and had bits of something in it. The mechanic just topped it off with brake fluid slapped on the pads on and thought to himself, “man I’m a great mechanic.” The pedal still had a ton of throw in it before I felt braking pressure and I had to take it home and do a PROPER brake bleed. They also told me I needed a $150 service to clean my injectors. I believe they did that since the injector noise went down quite a bit. But for a while on cold starts the car would not be running on all cylinders for a few seconds and have an immense smell of gasoline. Only went here since I was currently at college and 4 hours away from my garage. Never going to a Mazda dealer again they are all scams and tell you everything is wrong with your car so you can trade it in for a new one. SAD.

Alexis Lawhorn

They quoted over $1,100 for a routine 60k mile service and the oil change I did get took over an hour. Not returning.

Scott McDonald

This would have been a five star review based on our interaction with Dan, the internet sales manager. He gave us a fair price over email and phone conversations, and went out of his way to procure a vehicle for us. Then came the sales process with another salesman. Without mentioning it, or disclosing it in advance, there was an extra $299 paint sealant charge added on our bill. When I questioned the extra charge, I was old that I had to pay for it because It was already on the car. After refusing to pay it , I was told that I would not be getting the extended warranty that they advertise either because that was also part of the $299 paint protection fee. I would have to pay $164 if I wanted the extended warranty. I was told by the salesman that “there were no deductibles and that everything is covered 100 percent”, so I paid the $164. After reading the brochure later, it turns out that this is not true. It is a limited power train warranty with deductibles. You can buy the warranty that covers everything for $1700 as was presented by the closer. The business manager closer also touted the free warranty that they were “giving “. He seemed surprised when I mentioned that we had been charged for it, until the salesman explained that we had refused the paint package. The business manager got a little upset when I told him that in my mind that this was deceptive marketing. So they are “the home of the 10 year 100,000 mile warranty”, but only if You PAY FOR IT. Update 1/5/2020. I am subtracting one star due to the fact that the internet manager that we were dealing with never responded to my issues in this post or in an email directly to him.

Michael Morehouse

I was very disappointed with this dealer. While on a 6,000 mile cross-country road trip I needed a scheduled oil change and tire rotation on my 2019 Mazda. Roush could not fit me in the same or next day. I'm learning that the Mazda dealership network is very thin in the center of the country and at least this one not very accomodating.

Jake Outcelt

We purchased a New CX-5 a year ago. As for the buying experience that was to my liking. As for the service and taking care of a customer after purchase. Thats another story. The CX-5 has a lot of paint chips. We have 2012 Ford Fusion the does NOT have as many paint chips. Both cars are/were driven by my wife. The forums have several members that have stated the same thing. Some are lucky enough to have a dealership that helped them out. Tom Roush didnt help out at all. Just stated it was normal.

Denis Ryan

I really like the mazda service department. I have had issues with the sales department.

Virginia Fitzgearld

We were quite disappointed here. We got there an hour and a half before they closed and they were not interested in giving us a true quote on how much a car would be. They did let us drive a car. However, when we started talking price, all he would give us was a ballpark figure. Even when we asked specific questions all we got was vague, ballpark answers. We went to Penske Honda the next day and bought a car there.

Jubin Jacob Thomas

Took it for another maintenance service. This time they broke the battery terminal cover. Free wash is just to fool you, they will jet some water on to the car and that is it. They said they refill windshield washer, it was never done. Checked the oil level just after the service, it was above the max limit. Overall not so much satisfied this time.