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Tom Roush Mazda

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All reviews

999 verified reviews, 4.7★ average, sorted by most recent.

Showing 5155 of 55 1-star reviews.

February 7, 2016

Kristie Holder

Me and my husband went there to do a trade in plus down payment and they wanted to double price the car we were trying get and completely low ball us on our trade in ... it seems they have very shady tatic... don't get me wrong the prices are great but when it comes to it you are getting screwed with hidden fees that caused us to walk out.... but hey that's ok Ray Skillman let us drive off the lot with great service

October 13, 2015

Timothy Tam

Worst case of bait and switch ever. I'd never waste my time again. Started out talking with their online sales, came in to look at a particular car, they can't find it, try to sell me on another one, but the price is completely different. I keep pushing as to why the online price of the car I was looking at isn't the same one another car just because the color is different. Finally getting out of them that the online prices included a bunch of discounts I would've never qualified for. Worst experience ever.

September 17, 2015

Katalyst

Of all dealerships we've ever been to, never have we had such a run around, delays, deception, contradiction of what we were told would be fixed, when items would be fixed. It was so frustrating and rude that we were actually much happier buying a vehicle with considerably more miles from a dealer with a better reputation. We were surprised at our treatment not once but several times. At a minimum you'd think sales people would want to be friendly.

February 14, 2015

Brett Johnson

Looks like another reviewer Connie Young had the same sales rep as I did! Visited these guys a couple years ago to get an idea on what the cost would be for a car and had a rather unpleasant experience. First made contact through their online sales rep, showed up later that day and he couldn't remember who I was or why I was there, even though I had made an appointment. They didn't even have the model I was asking about on hand. He handed me off to another sales rep, where I again explained why I was there and made it known that I was not looking to leave with a brand new car that day, which he seemed to understand. From there on he got progressively pushy and used some odd delay tactic where he would "check with the manager" to get some special rate several times, making me wait 15-20 minutes at one point before he returned, as if he hoped this would make me change my mind about buying a car on the spot without test driving it. When he finally accepted that fact, he went to retrieve the key to my car (another 10 minutes). As I got in my car to leave, I could clearly see him through the window in front of me literally whining to a coworker about how awful I must have been for not buying a car from him that day. I was surprised when he had the nerve to call me a week later to see if I had reconsidered. Needless to say, when I did need to buy a car later in the year they were not considered.

December 1, 2014

Connie Young

Great Car - Horrible Sales Experience - test drove the Mazda 6 and really liked it but after sitting alone at the salesman's desk for 10-15 minutes to have him show up eating a bag of chips, ask 3 yes/no questions and disappear for another 10-15 minutes our shopping was done - when we went to get the keys to my car back, the salesman got downright angry at us. Not the experience we expected.