All reviews

John Poulin

Great service. Scott Bumgarner assures that we receive excellent service. We will return.

Tim Day

Scott at the service desk was very helpful and friendly.

Greg Harden

Great people fast service

Frank M. Leap III

I highly recommend this dealership! Lee, the salesman, was absolutely great—he picked the perfect SUV for my partner’s needs, and we couldn’t be happier. The staff was friendly, and the service was excellent throughout the entire process. No pressure sales and outstanding customer service.

Amanda Schrimshear

Everyone was so nice and they were very helpful!

Donald Detzler

expensive fix, but service dept personnel handled it well, communication was awesome.

Cory Jackson

Service department has been excellent!

Mark Beals

Went in for service today, didn't need a full car wash once the service was complete but did ask for the inside of the rear window to be cleaned. It was done and I appreciate the effort.

Terry Monteleone

Went in for the scheduled maintenance on my CX9. Went perfectly, the service was great and the staff were great.

Drake Morris

Brent was a pleasure to work with! He made the process of buying a car easy, efficient, and comfortable. We are very happy with our purchase and would consider buying from them again.

Lorie Williams

Quick and courteous service.

Touba Taheri

Mike Spear helped me get my car, and he was amazing! Super helpful, knowledgeable, and not pushy at all. It was my first time buying a car, and he took the time to answer all my questions. Definitely recommend this place if you’re looking for a Mazda

Jeanette Monte

Service was great. Jon was very helpful and took the time to answer all of my questions.

Sandy Hibshman

This is my second car I’ve purchased through Brent. He is truly a gem!

Katie Harrell

Mike helped me get a new car and was fantastic! He was never pushy and very easy to work with. We came in 3 different times to look at cars, then test drive, then test drive again and he was super helpful and knowledgeable every time. He made sure to walk me through all the new things/buttons on the car I wasn’t used to. Before I left I noticed a crease in the seal under my window and they made sure to make that right before I even left. 10/10

Bill Arnold

Another solid service experience at Tom Roush Mazda! Always a pleasure!

Hannah Clevenger

MIKE, MIKE, MIKE! What day is it?!? Doesn’t matter because Mike will make your day with a new Mazda! Thank you so much for the easy and stress free experience we had this weekend! Was so nervous and he eased my mind and made car buying an enjoyable weekend trip to Westfield! Thank you a thousand times over!

gary fitzer

Nathan is amazing!! High energy with a very professional yet personable approach.

Don Koller

Tom Roush Mazda's service team is professional, friendly and courteous.

Stephanie Van Horn

Jordan was great to work with. The pick up process was very smooth and efficient.

Kelly McAbee

In our 50 some years of buying vehicles, this has been our best experience! We had a unique situation and have to admit we were a bit high maintenance, but Eric accommodated us and treated us very well. We were in a situation where trust could be taken advantage of and it wasn’t at all! Although we worked through Eric directly, we found all the staff to be transparent and informative. This dealership is authentic!

Paul Beeman

My sales rep Ryan Ott made it any easy switch from Cadillac to Mazda and am loving the peppy fuel efficient SkyActiv turbo it’s very impressive. If you need top notch service look Ryan up he’ll take good care of you. Thanks again to the whole team over there!

B Mills

Professional. Thorough. Dependable. They gave me a fair price for a trade in and helped me find the warranty that I wanted, without being pushy. I’ll be back!

Brandon Nicholson

Great communication throughout the process on inspection findings and recommendations.

Barbara Weaver

Had a good experience purchasing a new CX-5 after driving the previous one for 12 years and 162,000 miles. Our salesman, Marvin, helped us find the car we needed.

Jim

Roush Mazda is straightforward to work with and I've always been satisfied with their service.

Bruce Lawhorn

The staff was friendly and finished the oil change before estimated time and a free car wash.

Carol Wojda

Both Sale reps were very nice and personable. Happy that Mazda came through with a good financing rate.

campcla

Great staff, efficient process, and perfect, reliable car!

Carinne Uslar

Jon was very helpful and friendly at the service desk. He communicated with me via about updates along the way. Jason the mechanic was thorough in the inspection and shared a video of everything he had discovered with recommendations on next steps. The team overall was friendly, great, and people I could trust. Will be back again for my next service needs.

Brian Colton

Buying experience was pressure-free and pleasant. Mike, ours salesman quickly helped find a vehicle in the model and trim we were looking for and was thorough in answering our questions. Will definitely look at reaching out to them again for our next vehicle.

Lisa Larkin

Our salesman, Fillip, was incredibly helpful, knowledgeable and always willing to accommodate our needs. We would recommend him to anyone. We are very satisfied with our new car!

Chad

Several years ago when I went to buy a car there, they shunned me and said my credit wasn’t good enough. That’s OK. They treated me like garbage in the process. I bought multiple Hondas in multiple BMW since then and have credit to where I could buy every car on your puny little lot. I want you to know I never forgave and I will never forget the awful garbage treatment at your place gave

Carly Hollensbe

Our second Mazda purchase from Tom Roush, and we were so pleased with the process! Marvin took great care of us - he was patient, understanding, and kind - great to work with! He even rode with us to our home garage to make sure it would fit. Stellar customer service!

Ali Griffin

Marvin was awesome with helping me find and purchase my first Mazda! I love my new car and can’t thank him enough!

Paul Auble

The service department is always very friendly, service is done well as promised and waiting area is very comfortable.

Ron Hampton

Very cordial staff. I was taken back a bit at the basic $175 charge to diagnose the issue, but the charge was deducted when I approved the repairs. Repair costs have certainly raised tremendously , and were a bit difficult swallow, given I’m retired and on a fixed income. But with the repairs completed, my ‘92 Miata is back on the road! They did a good job, and seemed very honest and caring.

Urvi Sethia

Thank you for making my car buying experience so smooth! Jordan was so helpful. In fact, everyone at Tom Roush makes you feel comfortable. They helped me bag a good deal for my car, and have been very responsive for all my questions and after-sale queries. Best in Indy for sure!

Anna Butler

My oil change was done quickly. I like the video and the staff.

Cathy Hinkle

Pit Stop FAST ! I was early and got right in; service and video of it provided; Scott is super !

Lou Domonte

Excellent knowledgeable friendly and courteous staff. Very Professional.

Thomas Ringham

Great experience with our sales representative Ryan Ott!

Katie Wildermuth

We recently visited Tom Roush Mazda and had an exceptional experience from start to finish. The team was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. Mike, Brian, Chris, and AJ the General Manager were especially helpful, patient, honest, and never pushy. They took the time to answer all our questions and made sure we felt confident in our decision. The dealership itself was clean, welcoming, and well organized. The entire process was smooth and transparent with no surprises. We truly appreciate how easy and stress-free this process was. I highly recommend Tom Roush Mazda to anyone looking for a great car-buying experience. Their customer service is top-notch, and they go above and beyond to make sure you’re happy!

Murad Aburajab

Larry is an amazing guy very helpful and understood our needs to get my daughters first car . Unlike other salespeople who are pushover he gave us the room and time to consider our options . Great experience

Jane Welch

This place is amazing! Very well maintained. The Service Advisor Scott was wonderful to work with! My first time here and it was such a great experience!!

Indya Trahan

Marvin helped me picked out my Mazda and I have had it for a week. Very pleased with my purchase and was happy with how easy marvin made the purchase happen for me.

Charisma

Amazing customer service! They were packed when I went in for my appointment but the line moved quickly and the service was great.

Michael S

The purchase experience for our 2025 CX-5 lease was outstanding! Our salesman, Freddie, is knowledgeable, offered alternatives to make the process easy and enjoyable. Freddie and all at Tom Roush, THANK YOU!!

Marcie Knafel Real Estate

Everyone is friendly, there's a nice area for me to work while I'm waiting and service was quick!

Mary DeCaussin

I was recently at this dealership for a Class action suit for a faulty CMU in my Mazda3 GT… they got me in quickly Once the new CMU arrive. However, that was not the issue after I told them it failed an update that was done at another dealership. They changed it out because of Mazda Navigation law suit. When I called and said it wasn’t fixed I was promptly asked the # number on my sims card When he got that number I was told it was a faulty card and it was $400 to replace it. omg. To top it off they did a oil change (which I normally do myself) too. So today I noticed oil under my car (It has NO LEAKS and is always clean) Looking underneath I see that It’s leaking and covered in oil. I’ll put her up on jacks and see what they didn’t do correctly … drain plug or oil filter … both!? They’ll be hearing from me Monday. This is good reason to avoid this Place. Not a happy customer 😡