Service Speed & Efficiency

Karen Sigman

Great service! And easy to get in!

Scott Cramer

Always quick and provide good details. Service waiting area provides adequate comforts.

Danny Laser

I was shocked how fast my and courteous service was completed. I was there about 25-30 minutes! Really impressed!!!

Sharon Hensley

Routine service took a little less than 40 minutes and that included a car wash!!

Ronald Brandt

Car was completed within an hour of appointment. Really appreciate the video!

N S W Shelton Williams

The team was prepared- knowledgeable- and prompt! A complete video of my tech’s inspection of my car was sent to me via email which I truly appreciated. It will be a great baseline for future visits. All that & they got me out of there about an hour earlier than anticipated! Thank you Tom Roush Team!

Mark Murray

No problems. Staff was courteous and helpful. Wait time was reasonable.

Julie M

Purchased a CX-5 on 12/31/25. I was able to schedule an appointment online which was nice. Met with sales person Freddy D and he was excellent. Everyone at the dealership was helpful and I would highly recommend!

Christine Pickell

Super easy to schedule an appointment online. Service was completed as promised.

Kyle Huffman

Easy to scehdule. Professional friendly service personnel. Explained everything clearly. Nice area for working while you wait.

Greg Harden

Great people fast service

Bruce Lawhorn

The staff was friendly and finished the oil change before estimated time and a free car wash.

Cathy Hinkle

Pit Stop FAST ! I was early and got right in; service and video of it provided; Scott is super !

Charisma

Amazing customer service! They were packed when I went in for my appointment but the line moved quickly and the service was great.

Peter Koe

Quick and efficient service. But also thorough.

Jeanne Tomlin

Easy to schedule, quick service, video is helpful

L Trig

Superb efficient professional service

Mark Masser

Courtesy staff, they finished when promised. I liked the video from the shop.

Craig Mathews

They were super helpful able to get my work done in less than two hours. Help me out with everything I needed. I will be going back.

Stephen Schnelker

Went to Tom Roush Mazda to get an oil change but forgot my coupon. They honored the deal anyway and gave me a free car wash to boot. Very friendly and got the job done in less time than they had told me it would take. Oh, and their coffee was good too!

Detroit 11

Always a pleasant experience. They get your service done quickly.

Tony Sales

Service was excellent and very efficient. Easy in and out.

John

Great service less time than was told.

Gavin McDonald

Scott was amazing!! Had 2 recalls and oil change down within an hr!

Christine Pickell

Prompt service. I was well informed of all charges before the service was performed.

Franny Davis

Service department is excellent! Speedy, thorough and great at communicating.

David Gavia

They allowed me to come in early so I could make a business meeting and they worked me in. They told me it would have me out in about an hour which I was happy with but they had me done in 30 minutes! They didn’t try to sell me anything extra and my car was cleaned! Great experience and great value!

Carol Shearer

Fast, efficient service and friendly, helpful staff.

Ron

Service was fast and painless. Thanks guys!

Don McAleavey

Poor service and a definite lack of communication. Simple oil change and tire rotation was scheduled with expected wait time of one hour quoted. Year make model and engine information all provided while scheduling. After an hour and a half, I asked for an update… 15 minutes later I was told that they were waiting on an oil filter. No effort on their part to explain the delay or reason for the delay. I had to seek out the information. When talking with the scheduling person I had expressly stated that I had a time constraint and was assured that I would be out in plenty of time. I would have easily been able to schedule a different day if there was any concern on their part. I updated my rating based on promise on their part that future visits would be better. I have used their services in the past with a different vehicle and had wonderful service.

Richard Stone

Made an appointment for an oil change. Easy check-in. Waited no more than 40 minutes in a nice clean waiting area and they let me know the work was done. I was prepared for a longer wait but was pleasantly surprised that it wasn’t. Easy check out. Will go back for my next service.

Eric Crampton

Excellent and quick service. I like the technician videos, and this time the audio quality was better and I could hear the technician clearly.

Kim Cordell

Service was speedy and thorough. The free car wash was not vey good.

rjtobi

quick and easy service done right

Zachary Spencer

Fast friendly. It's a little pricey but quick and offers courtesy transportation.

Griffin Bryce

Always in and out in a timely manner. The Roush team is second to none. Thank you Scott!

Michael Gress

Helpful service counter staff and work quickly completed.

Jerald Shrewsbury

Got in quickly and needed work done quickly on my 2016 Miata. Been doing this since my first Miata in 2004. Terrific sales and service operation

Robert Clayton

Service people are polite and efficient. The service was quick and thorough.

Mojo

Service was just fine. Not a long wait.

Julie Schrader

Quick service, great analysis. Service manager was super helpful by changing my key fob battery for me!

Bryan Hooker

Service was started promptly and handled quickly - short wait. Comfy waiting room. The scorecard and video inspection are interesting and helpful. And the car wash was a nice bonus.

Rich Tiller

Tom Roush service department did a great job on our recent service. Great, fast team.

Joe Benitez

Very good work and not a long wait.

dlad1

Was able to take me early. Job was done properly and quickly. Service manager, John, was kind and helpful. Course performance increased / improved.

Predrag “Peja” Nikolic

Service was done efficiently with regular feedback about process. Well done.

Michael Vernosky

Fast, professional service. Thank you Tom Roush.

Dan Salmons

Fast, quick, quality service on my 2019 Mazda. Battery was replaced and video later sent showing and explaining the repair. Waiting area was clean and comfortable. In and out in less than one hour.

E E

They did all the requested work and did not push for me to do the other things today. Very polite and the waiting area is nice. It did take 1.5 hours instead of the estimated one hour.

Robert Peterson

Schedule normal maintenance, in/out quickly, customer service friendly and the work was done promptly. Great job guys!

Antone Sgro

Quick oil change, tire rotation and inspection. Great service in under 1 hour with appointment.

Kathi Bledsoe

Quick and convenient service! Staff is also friendly and the place is very clean.

Tom Hargens

Excellent service & communication - on time too!

David Klauz

It was efficient visit, no issues, right on time. I like your practice of washing a car.

Mar Sch (Schmendrick_)

Fast service. The video record you sent was awesome!

Bob Spoonmore

Arrived on time and service tech was ready for me. Completed work in the predicted amount of time. Waiting are was modern and clean with free water and WIFI. No issues

Tony Waugh

Always friendly and efficient. Loaner car available and my car service completed right on time.

Warner Young

work started on time for regular service. In and out in good order

Kevin Fargo

Great service dept! The team is great and very helpful...had me in the shop and out before I knew it! Plus the free car wash was a plus! Thanks guys!

Julia Eiszner

Really excellent service, easy to schedule, perfectly on time, and so great about keeping you updated as they figured out what was needed.

David

Great Service!!! In and out fast for my oil change

Cindy Everroad

Had a oil change at Tom Roush Mazda. They are just so efficient and I love the newly remodeled store.

Alexis Lawhorn

They quoted over $1,100 for a routine 60k mile service and the oil change I did get took over an hour. Not returning.

Karen Johnson

Worked in a timely manner. Helpful with my questions.

tomswan66

Great service at Tom Roush Mazda! Being able to schedule online is so convenient...waiting area is comfortable...and the wait wasn't very long! Good, quick service!

Steve Wyatt

They were able to promptly access my needed parts, but were also able to complete the work in the needed time frame I requested. The free loaner was nice as well.

Philip Budde

The service here was quicker than I could have imagined. I was expecting 2 hours minimum and they had me out in almost an hour exactly. And they fixed an issue I did not even know I had.

Rob Patrick

Efficient, tidy, pleasant staff, service completed in time advised.

Bonnie Myers

I was told it would take approx an hour when I scheduled the work. It was 20 minutes even with a car wash. Comfortable waiting area and friendly service people. We loved our Mazda CX5

Pam & Z Zajac

Service much faster than expected and always friendly and helpful.

Shauna Becker

Larry was great! Super helpful and very responsive. He got us taken care of quickly - thanks!

Steve McLear

Great service. Had me in and out in 45 minutes

Kelli Nelson

Friendly guys and appreciate Scott working to get me in out quickly!

Rod Smith

I was checked in with great efficiency by a knowledgeable person. The service was completed on time and all is good. I will return.

Alberta Whitaker

Great Service. Friendly staff. The waiting time for the service to be completed was reasonable. Thank you Tom Roush Mazda!

Francisco Lynch

Andre was great and efficient. We were in and out in less than 30 minutes.

Shauna Stevens

Great customer service. Price for oil change was reasonable. Did not have to wait hours on a Saturday for an oil change like I have done before at some other places.

Kelly Volansky

Due to an upcoming lengthy road trip in two days, needed to get the oil changed and tires rotated. On short notice, was able to get in and get it finished within an hour. Thanks to Brad and Mazda Service team for taking care of us so quickly!

Eric Rossie

Fast, Courteous. Overall, they are extraordinarily respectful of your time and product knowledge. The transaction itself was one of the most expedient i've ever had for an automobile. Going back for a second car soon.

Jennifer Davis-Fink

The guys at Tom Roush figured out a random problem I was having with my car by finding a service bulletin and testing the battery. Instead of having to leave my car for days, I was able to correct the problem and be home in two hours. Thanks!

Marshall Howard

The service on my recent visit to the Mazda service unit was outstanding. They provides excellent service and I was in and out in a reasonable amount of time. Oh, The COFFEE was very good also. Professor Howard

Tom Horner

We have always received fast friendly service at Tom Roush Mazda. We like the new policy of scheduling our next appointment ahead of time. Since we have to travel over an hour to get to Tom Roush Mazda at Westfield, IN we enjoy the comfortable waiting area. The free hot chocolate/coffee is great! The service is always done correctly and the free car wash is an added perk.

Carolyn McNicholas

It was a great experience! They fixed my car in the time they said and with a coupon, it was a pretty reasonable price.