Pricing & Transparency

Noah Scofield

Inquired about a new vehicle. Jordan was very helpful and kind during the entire process. We ultimately did not end up purchasing the car due to a better deal elsewhere, but this dealership was transparent the entire way through.

Chris Ebling

Communication, rates and overall level of service is top notch.

Richard Klabunde

The oil and filter change plus inspection was done very quickly and I was charged at very fair price.

Donald Detzler

expensive fix, but service dept personnel handled it well, communication was awesome.

Dan McKechnie

We recently purchased our second Mazda from Lee. The experience was great as always. It is a relaxed atmosphere and their willingness to give the customer a good and fair price is something you do not find at many dealerships.

Bayley Allen

My husband and I purchased a car with the help of Marvin and it was easily the best dealership experience we’ve ever had. Marvin was so nice and patient with us while we ironed out what we wanted. He answered our questions with ease but also gave us space to talk about it and look over the car privately. The manager was extremely helpful and kind as well. He went above and beyond to help us secure a great deal. We truly appreciate the staff and LOVE our new car!

Paul Uglum

Their service department is excellent. It is easy to make an appointment, they go out of their way to keep you informed and you know the cost up front.

David Gavia

They allowed me to come in early so I could make a business meeting and they worked me in. They told me it would have me out in about an hour which I was happy with but they had me done in 30 minutes! They didn’t try to sell me anything extra and my car was cleaned! Great experience and great value!

Zachary Spencer

Fast friendly. It's a little pricey but quick and offers courtesy transportation.

Garrick Hubbard

The many YouTube videos I watched to learn how not to get ripped off had me very suspicious and skeptical going into meet Larry about purchasing an automobile. He proved he and the dealership were nothing like the internet warns of. The interactions were straightforward, clear, transparent, and never uncovered any "gotchas"! I drove away with confidence. Highly recommend Larry and the dealership to anyone who would rather be in a dental chair than buying a car.

Gregg Durham

Larry was an outstanding sales person. Tom Roush has a really good inventory of both new and used cars. That allowed me to buy a Mazda CX-5. There service department is amazing as well. They have completely updated there waiting room with excellent coffee and bottled water. They’re pricing for basic service, which is all I’ve used due to the reliability of the Mazda product is extremely fair.

Q

Nice atmosphere. Nice sales people. Fair prices but not a lot of choices.

Pam Underwood

I had the best service from Garin. He found the exact car that I had asked for. He took the time to patiently answer all my questions. And I compared the price of this car with others on-line and received an amazing deal.

Martin Curdes

Very modern and comfortable show room. Quick service and decent price. THANK YOU TOM ROUSH MAZDA!!

Joe Barbaro

Our experience with Malakai was the best dealer experience we have ever had. He was honest, thorough and did everything in his power to get us a great deal on our new CX-90! He was also very professional and explained everything we needed to know about our new vehicle purchase. If your looking for a awesome car dealer go see him first!

Robert McIntire

I was a motivated buyer but I had checked with other dealers. I got the deal I knew I deserved from this dealership.

Tom Lewis

Great, straight forward buying experience. No games, no last minute add-ons. Several additional products and warranties were explained and offered optionally and at my choice. My sales rep, Pete Reehling, was great at listening and following through, with no pressure. I'm pretty critical, particularly with car dealers, and the 5 stars are genuinely deserved for this Mazda buying experience at Tom Roush.

Stirling Matheson

Lee was helpful, the deal was totally fair, and they even got most of the paperwork done for us while we were out so we could come in and close it quick.

Dave Castino

My wife and I recently purchased two new vehicles at Tom Roush and the experience was excellent all around. Things are crazy in the car market these days, and I'm a picky buyer, so when the car I wanted wasn't on the lot, JT and the team at Tom Roush were able to find me exactly what I wanted on its way from Japan. The global supply chain and logistics problems meant that it took my car more than a month longer to get here than we anticipated, but it was well worth the wait. While other dealers we shopped at were using the current supply problem as a reason to add markups of anywhere from $5k-$15k, we were met with no such games at Tom Roush. It was clear throughout the entire process that they strive to take great care of their customers.

Marlon Minor

GREAT SERVICE FROM LEE AND THE ENTIRE STAFF,GOOD PRICE FOR THE 2020 MAZDA 6.

Lynda Ziegler

I never thought I would say spending time at a dealership could be enjoyable !!! Clean, comfortable and the safety measures employed during this pandemic are top notch! The employees, and owners, at Tom Roush continue to impress me with their level of service, their transparency on pricing, and the welcome I know I will always receive from them. I know I can trust them to do just what I need! Tom Roush never disappoints, and I highly recommend them.

Roger Ries

Wow great group, Freddy was very professional and worked extra hard to get us the best deal. From start to finish all worked very smooth no issues what so ever very glad we took the extra time to deal here.

Rick Miles

Excellent service, as usual. Great prices. Quick turnaround on my oil change. I've never had a sub par experience here. Tammy is a pro.

David Jackson

Brent was amazing and the process was quick and easy. No haggling, just transparency and listened to what I wanted. Highly recommend!

Brennan Portz

Great friendly service and pricing I will definatly keep coming back.

Penny Cantrell

Wonderful Experience. No pressure to buy. Everyone was kind and helpful. No hidden expenses. The price I was quoted is what I paid (+ taxes). See Skylar B. - he was a wonderful salesman and very knowledgeable about the vehicles.

Don Bozic

Great experience, Andre was amazing. Throughly Explained everything absolutely no pressure. Best experience ever buying a car. Fantastic deal on CX 5. Recommend Roush Mazda highly.

Teresa Bennett

Brent was great to work with. He provided just the right amount of assistance balanced with time to discuss the decision on our own. Since this is my car I was the "real" customer and he understood that and worked directly with me. He was transparent on all costs and helpful in writing up the paperwork, and the contract process was handled well too.

Angie S

Prompt, friendly service. Great selection of vehicles. Got a good deal without having to spend 1/2 a day negotiating.

c smith

I had one of the easiest and best car buying experience over the past week at this dealership. Started with asking for out the door pricing thru email, that was given without hassle. Went on to working with Lee at the dealership, and Chris in the finance department. No pressure selling from car standpoint, or from finance with up sells for extended warranties (options were given if wanted but not forced into the deal.) I live an hour away, but felt after going to other dealers (different brands,) this trip was well worth the time. If you don't like playing the games that some dealerships want to play, I strongly recommend going here.

Kristen Fick

I got a great car at a great price without the "What do we have to do to get you in this car today??" nonsense. Go see Andre, he is delightful!

Jacob Dines

Sales people were friendly and prices were great.

Virginia Fitzgearld

We were quite disappointed here. We got there an hour and a half before they closed and they were not interested in giving us a true quote on how much a car would be. They did let us drive a car. However, when we started talking price, all he would give us was a ballpark figure. Even when we asked specific questions all we got was vague, ballpark answers. We went to Penske Honda the next day and bought a car there.

yogi (Yogi)

I got my brand new car here. The staff are so friendly and welcoming. They give u best deal right up front. I did my research for my new mazda and this place gave me the best deal in and around Indy.

Shauna Stevens

Great customer service. Price for oil change was reasonable. Did not have to wait hours on a Saturday for an oil change like I have done before at some other places.

Barbara Maloney

Loved it!! Great car, great price, great service! !!

Bridget Arnold

Exceptional customer service experience! They made my purchase flawless and simple throughout each step of the process. The paperwork took less than an hour total. I will definitely be recommending them to others. Brent Cassady is very knowledgeable and helpful. He took the time to answer all my questions, listened to what I wanted, presented many options and made me feel comfortable. I never felt pressured or pushed to make a decsion before I was ready. They were very upfront and did not try to upsell unnesccesary items or take advantage. No hidden "extra fees" like many local dealerships. Offered a reasonable price from the start without the back and forth. I got a fair price for my trade in. I received an excellent price on the car I purchased. When comparing cars available on Autotrader and also inventory through the big name dealer complexes that advertise heavily, it wasn't even a close comparrison. The car I purchased has significantly fewer miles, a better trim level and feature package for a much lower price than what other dealerships offered. They provided a clean report and service history on the VIN number. The car is clean, detailed and in excellent condition.There was one tiny minor scratch on the paint I was made aware of otherwise I would not have noticed. I appreciate that detail was disclosed. They went above and beyond assisting with getting window tint set up and an aftermarket accesory I requested. They recommended a reputable auto insurance agent to compare quotes and ensure I was recieiving the best deal. There is a reason they are able to rely on repeat customers and referrals rather than focusing on advertising and marketing efforts. Each member of the staff I worked with had been there for several years and knew what they were doing. It is always a good sign when a dealership has low turnover. I'm a particular person and they met or exceeded each request I made. They treat customers right! Overall great expreience and would highly recommend.

Kain Nosgoth

Such an amazing experience with this dealership today. I didn’t need to wait and was taken care by Dylan Cole. He handled all my car needs efficiently and answered all my questions in a very knowledgeable way. I placed an order for parts and was very happy with the prices and the free delivery to the store. I will definitely come back again.

Joe Condeni

Was visiting from Cleveland and came by to look at a vehicle. Mike Haire was a great help and worked with us to get a very fair deal. Mike was very genuine and there was no "gamesmanship" like we found at some other dealerships.

Joshua Savage

Ray listened to my concerns and met my terms to get the deal closed quickly. This is a reasonable crew who takes pride in what they do.

Kyle Tolliver

This is an outstanding dealership. They give you their best price up front, which is VERY competitive. The customer service is remarkable. The representatives are very knowledgeable about the vehicles, and will go out of their way to answer all of your questions. I worked with Lee - he was professional, courteous, and knowledgeable. The entire process was quick and seamless. I've had poor past experience with dealerships, but the team at Tom Roush made this a great buying experience. I'm very pleased and would highly recommend this dealership to all. This is how car buying should be. Thank you, Tom Roush!

Walter Offen

I was extremely pleased by the service I received in evaluating and then purchasing a 2017 Miata RF. I test drove both a manual and automatic transmission. The purchase process was super easy. And I appreciate no extra charges for a number of benefits that I've encountered at other dealers in Indianapolis.

Brenton Frame

I had a great experience they have very friendly staff, it was no pressure and I got a fantastic car for a good deal!!

Piers Kirby

This happened about a year ago. Worst customer service I've ever had. On the advice of the techs, had the control arms replaced. They quoted me a price for the repair, which they subsequently added $250 to when work was completed. When rattling off the final price, Brad literally said "Did I also mention you also needed an alignment? Yeah, you need an alignment, which is an additional $100" (control arm replacements always require an alignment - why the hell wasn't this included in the original price?). Got the car back, was making a host of new sounds (grinding/screeching), and the wheel was now noticeably wobbling when braking. Spent the better part of 1.5 days at Tom Roush dealing with the new problems, being told the whole time that there was no way they were due to the control arm replacement. Ended up taking it to a competent mechanic, who correctly diagnosed the issues, in less than 10 minutes, which had indeed been caused by the sloppy work of Tom Roush staff, then fixed the issues for free. Brad and Matt were trying to charge me at least another $800 to 'fix' my car. Seriously, if you care at all about your time and money, you'll stay the hell away from this awful business.

Allen Edwards

Tom Roush got us in a new CX-5 in a very timely manner. They where able to give us a price that no one else could touch and the services was great. I would like to especially thank Lee who helped us 99.9% of the processes. He answered every questions I had and made sure that when we arrived to picked up the car that every piece was in place and ready to go. Again thank you. My wife is really enjoying her new car.

Matthew Jones

Jim Barbour went above and beyond our expectations. I was very impressed with his customer service as well as that of the entire Tom Roush team. The vehicle we purchased was also a great value and in terrific condition. Not a complaint from anyone in the family. Highly recommended!!! :)

Nathan Acuff

I have purchased 3 cars and had a lot of maintenance done at Tom Roush over the last 13 years, and they really are the best. The work is always done right, nothing gets done that doesn't have to get done, and the prices are fair.

Morris Gieselman

Very pleasant experience. Reasonable price. Smooth process. Would highly recommend!

Haley Logan

Best prices on cars you will find. Everything priced at or right below KBB value. I had to buy a new car and had my heart set on a Mazda3. Although the car i had initially came out to see was gone, David Bilby quickly found the next best thing. I am in love with my new(to me) car! I went to over 10 dealerships and test drove well over 20 cars. David was great, not pushy or rude in anyway (which by this point i was getting annoyed with), didn't try to talk me into leasing which every other lot i visited had and answered all my questions. Tariq in finance was also great. The only thing I thought was weird was that the gas was not filled up at all before I left and only had a 1/4 of a tank. I'm sure if I had noticed before I hit the highway and gone back they would've fixed it though. Great Place.

Susan Geier

Great service, facilities and value. Everyone was friendly and accommodating. Working with Chris Bettis was great.

Scott Martin

David B did a great job showing us some wonderful options. After researching around town and even a short trip to Cincinnati, we realized our best value was to go with the CX-9 that Tom Roush Mazda had to offer.

Kristie Holder

Me and my husband went there to do a trade in plus down payment and they wanted to double price the car we were trying get and completely low ball us on our trade in ... it seems they have very shady tatic... don't get me wrong the prices are great but when it comes to it you are getting screwed with hidden fees that caused us to walk out.... but hey that's ok Ray Skillman let us drive off the lot with great service

Clarissa V

The only place that I will allow to work on my Mazda. A little pricey since it is a dealership, but these guys know what they are doing. I 100% recommend getting service done here.

Amy Downs

Always a pleasure to work with Brent at Tom Roush! Wouldn't go anywhere else. We are confident we are taken care of and are receiving the best possible deal.

Brad Welch

Great dealership that really delivers on value and service.

Christina Murra

This is the 4th car we have bought from Tom Roush and we have been extremely happy with all of our purchases! They sales people, especially Jim Barber, are knowledgeable, not pushy, and gave us a great buying experience. Also, their service department is also honest. My son's older car needed to be fixed and the price they quoted was right on to what a friend of mine's quote was (he was also a mechanic). Highly recommend this dealership!

Erin Deering

We have bought multiple cars from them, and specifically from Brent. They are always very nice to us, and we know they will be honest with us about prices. I would recommend them to anyone!

Gina Battinich

My buying experience at Tom Roush started off rocky, but they were quick to remedy my concerns. My salesperson, the finance guy and the sales managers were all very attentive to my needs and worked hard to get me the car I wanted and the deal I was happy with.

Robert Decker

Always a great sales experience working with Lee Wildermuth. He delivers a fair offer every time I work with Lee. Lee keeps me coming back when time to buy a car.