All reviews

Alyssa Bettag

I could not have been happier with my experience with Marvin at Tom Roush Mazda. From the moment I walked in, he was incredibly professional and patient. Marvin took the time to understand what I was looking for in a car and patiently answered all of my questions, never making me feel pressured. He was very knowledgeable about the different models and features. He was excellent with communicating with me when new inventory came in and always made sure the car was in great shape for a test drive. I highly recommend Marvin and the team at Tom Roush Mazda to anyone looking to purchase a car.

Maria Vasquez

Me and my Adult kids have purchased 3 Mazda’s here 2015 CX-5 & 1-2014 CX-9 and recently 2018 CX-5 and all vehicles have been great and just had routine maintenance. I give the Mazda Service Department a 💯 Customer Satisfaction. They alway send me a video after the inspection have been completed and explained all that is needed to keep our vehicles at a 💯. Thank you for great Customer Service!!

Kst Fishers

Always great service.

Jeanne Tomlin

Easy to schedule, quick service, video is helpful

Charles Vits

Although I had first found the car I was interested in the Roush lot, I checked with other friends who had bought their Mazda from Roush. All replied with positive experiences concerning their purchases. For me, it was one of the best car buying experiences I have ever had, especially for buying a used car which has a few extra risks and challenges associated with it. I was treated very well and fairly throughout the entire process. My wife and I were very impressed and very comfortable with each individual we worked with and of the part of the organization they represented beginning with the sales, then the business office, and finally the service department. I would strongly recommend anyone looking for a new or used Mazda to go to Roush first. I will return there when considering my next car. UPDATE - 10 YEARS LATER: I still, and even more so would rate Tom Roush Mazda with 5 stars. We still have the Miata and go to them when parts and service are needed. The main reason: Tom Roush treats us as one of their family, not as a customer. It seems most everyone there does what they can do to work with you to make any experience with them a good one. This week I went in for some minor trim parts. Ike made me feel so welcome and invited me in his office area to go over the online illustrations and text to ensure that the correct parts were ordered. He took care of me and I had everything the next day. Although I do most of my own service, they have the skills and equipment to take on the challenges that exceed my garage limits. Work performed for me was done promptly and additional issues were discussed for my awareness or need to resolve in a future visit. I still strongly recommend anyone looking for a new or used Mazda to go to Roush first.

Patrick O'Brien

Excellent experience...Seamless... pressure free and the way car buying should be... Thanks Mike snd the rest of the crew for making it too easy to drive off in my beautiful new ride.. Five stars across the board from sales to the finance office.. Thanks everyone

Grant Sindelar

Great first experience. Car done on time as promised and hit all expectations. See you all again when needed.

Naomi State

Top notch customer service from Mike and Filip. Thank you.

Aaron Koeske

We had a fantastic experience at Tom Roush Mazda thanks to Fillip Beyl, who went above and beyond to help us find and purchase our 2022 Honda Civic Sport. Fillip was knowledgeable, patient, and genuinely dedicated to making the entire process smooth and stress-free. His professionalism and friendly approach made us feel valued and confident in our decision. We truly appreciate his support and highly recommend both Fillip and Tom Roush Mazda to anyone looking for a quality car-buying experience.

Doug Shrieve

Jon Shreve has been absolutely fantastic to work with. Feedback is timely and professional. Our Mazda is a 2006 and they keep it running like it's brand new.

JCK Miller

Customer service is always friendly and timely.

Cody Krenz

I had an excellent experience buying a car here. Marvin was a huge help the whole way through. He had the car I wanted to look at up front and ready to go and I had a great time "taking shop" with him through the whole process. Chris and Marvin stayed late to make sure the finance work was done and I would like to thank them both for that. I would highly recommend Marvin and Chris if you're looking for a new car.

L Trig

Superb efficient professional service

Amy Gill

We just purchased a new Mazda and Mike S was our sales person. He was so helpful, nice and fun to work with. I had a lot of questions and he was quick to answer and patient. He made the process easy and the rest of the staff we came into contact with were nice and helpful as well. I would definitely recommend!

David Bolla

Great experience. Filip made the process quick and easy. Would recommend.

Donna Knight

My husband and I purchased a Mazda CX-90. Our experience with the dealership was excellent. We really enjoyed the care that was given to us. We left the dealership feeling confident that we got a good deal on our purchase. We never felt hassled or pressured into buying. We love our new SUV. I will add another review for the service department when it comes time to visit the dealership for our routine service maintenance. I want to give a shout out to Mike Spear (Sales and Leasing Consultant) who sold us our Mazda CX-90, Skylar Brewer (Sales Manager) who helped setup our finance options and Chris Elder (Business Manager) who handled the finance data and more. All three made the car buying experience comfortable. We felt like we were among friends. We've bought many cars over the years from different dealerships and this one tops them all. I would give them a 10-star rating if google review offered one. We are truly that happy.

Mark Masser

Courtesy staff, they finished when promised. I liked the video from the shop.

Julie Butt

My dad visited this week and the service team was very helpful. He kept harping on how nice the people were with helping him set up his phone in his car. Apparently “Skip” is the most helpful person he’s met this year, thanks for making our summer much easier.

amanda gifford

I had a great experience at Tom Roush and Brent helped tremendously! Highly recommend!

priyanka baloni

We recently purchased Mazda CX-90 and had a great experience working with Filip and Mike as they made the process smooth for us. They were prompt in replying to our queries and on the day of purchase, helped in explaining the features and other aspects of the car. Highly recommend working with them for your next Mazda purchase.

Nicole Gibson

I bought a Mazda CX-5 recently. The customer service was excellent and I love my new car!! Thanks Mike Spear!

Diego Castaneda

Excellent experience on my service visit, Scott is a great service manager

Noah

Shoutout to the parts department Ike/Dylan for helping me figure out what I needed and then providing world class service to make it happen.

Jenny Garner

Ryan Ott was amazing and patient with us. He was very knowledgeable about each suv we drove. Once we purchased he spent a lot of time with us to make sure we knew how to navigate with all the features. We also had a great experience with with the sales manager.

Bayley Allen

My husband and I purchased a car with the help of Marvin and it was easily the best dealership experience we’ve ever had. Marvin was so nice and patient with us while we ironed out what we wanted. He answered our questions with ease but also gave us space to talk about it and look over the car privately. The manager was extremely helpful and kind as well. He went above and beyond to help us secure a great deal. We truly appreciate the staff and LOVE our new car!

Simon G

Ryan (Sales) was super easy to work with, extremely knowledgeable about the car and features. It was such a smooth and pleasant process buying a car. Jeff (Finance) also very easy to work with. No hard selling of paint protection, etc. Great place to buy a car. This is our third from them over 10+ years.

Ted Prather

Throttle response improved. Rear suspension jounce softer.steering responce not jerky, neutral. More comfortable ride.

Bryan

I purchased my first car from Tom Roush automotive group last month. The team was great to work with. Garen, sales, did an excellent job communicating and working with me. We are very happy with our purchase, highly recommend!

Craig Mathews

They were super helpful able to get my work done in less than two hours. Help me out with everything I needed. I will be going back.

Beth Troxell

I want to share an excellent experience I had with an employee of Roush Mazda in Westfield, IN, last week. I was having trouble with my Apple Carplay disconnecting while I was driving. After trying everything I could including reading the manual, watching You Tube videos on the subject, and consulting two car aficionados I know, I decided to go to Roush Mazda and see if a salesman could help me. I remember when I bought my Mazda 5 in 2019, the salesman showed me how to use car play. Figured if anyone might know how to help me, it would be a salesman. Once hearing i needed help, Ryan Labellarte offered his time. I admitted why I was there and had no intention of buying a car, but he gladly listened to my problem. I explained I was leaving on a road trip by myself and I didn't feel safe with this problem occurring. Being 71 year old woman, who is not tech savvy, he had to take time to explain basic things while trying to resolve my problem. After 45 minutes with me, he did figure out the issue --- an issue with Siri. It was obviously not an easy task to diagnosis this problem. He was nothing but patient, kind, not patronizing, and was clearly interested in helping this clueless woman, I couldn't thank him enough; he just told me to have a good and safe trip. WOW! Most salesman would have been thinking "I could be selling a car" and thus give up and excuse himself. Not Ryan. He was determined to help me despite the time it was taking. This young man is destined to be successful. He is quite intelligent and cares about the customer. Tom Roush is lucky to have him on their staff! My next Mazda will be purchased from Ryan Labellarte!

Allison Berlier

Everyone really cares about you and your vehicle! We have relied on Tom Roush for quality cars & service for over 35 years and they never disappoint.

Kathy Simmons

The service at Tom Roush was detailed and the facility is very well maintained for taking care of their customers. Repairs and service required were communicated before doing any work.

Clover Light

Fast, friendly service!

Leslie Hine

I purchased a new Mazda CX50 with the help of Marvin, Skylar and Jeff. Marvin is knowledgeable and honest. He answered all my questions and made sure I knew how to work everything in the car before leaving the dealership. Skylar made the numbers work and helped in understanding the itemization of expenses. Jeff explained in detail the financing and it was quick. This was an overall great experience.

Stephen Schnelker

Went to Tom Roush Mazda to get an oil change but forgot my coupon. They honored the deal anyway and gave me a free car wash to boot. Very friendly and got the job done in less time than they had told me it would take. Oh, and their coffee was good too!

Larry Salsman

Body work was great. Put black plastic trim around wheel well. Looks like new

Deb Kelleher

Had a great experience on my recent lease of a new Mazda. I had some issues getting to the dealership and Brent even drove the new Mazda to my house for me to inspect. Rides even better than my last one. Great personalized service!

Don Bates

My salesperson, Larry Graves, was very knowledgeable, courteous and attentive. I was very appreciative of the "soft sale". I also like the fact that he has followed up to make sure everything has been satisfactory of my expectations. He has also made himself available to assist in any additional support or questions that I may have. Overall, a pleasant experience.

Joshua Beecher

AJ Roush, is the man! I had an issue and he worked with me until it was resolved. You won’t find customer service like this at any other dealership.

Jose Rivas

I had been in the market for a while until I spoke with Marvin Lucas and he actually listened to me and made sure I was getting everything I always wanted within a car It was his help and attention that made be more comfortable with my decision on trusting Tom Roush with a new car. If you ever need help Marvin should be the guy you ask for when you walk in.

Nadine White

Excellent service from start to finish! Nathan was awesome!

Mardi Kightlinger

I just had my 2016 CX-5 serviced at Tom Roush. They are always thorough and are so nice to me. I appreciate all of the people who look out for my needs and safety. Since I don't usually see the mechanics, I want them to know how much I appreciate them too. They always wash my car too and this time they wiped it all down too. It still looks new. Thanks everyone!

Nicole Kelso

My husband and I went in to look at a model we were interested in and were not committed to purchasing on that day. However, Marvin Lucas was AMAZING. He listened to what we were looking for and didn't get discouraged when we said no to our first choice because we just couldn't get to the numbers we wanted. He gave us more options and we left with a "new to us" CX-5. We couldn't have been more pleased to his attention to detail, communication and listening. It was truly a pleasure. Thank you!

Eric Harris

Had a fantastic experience from everyone at Tom Rush Mazda. They were very knowledgeable and even provided a video to tell me what I needed to know about the repairs for my truck. Mr. Scott was very knowledgeable and helpful. I definitely will reach out to him about scheduling my future repairs.

Paul Uglum

Their service department is excellent. It is easy to make an appointment, they go out of their way to keep you informed and you know the cost up front.

Kit Molnar

The Roush team did a great job explaining the recall repair work. They also pointed out some basic maintenance items that were due without putting undue pressure on me. I appreciated the heads up.

Hope McKay-Miller

Super fast, friendly and professional experience!! Everyone is always so helpful!

Norm Foust

Well received, competent service techs. Great service advisor, Scott

Bonnie Mann

They diagnosed and fixed an issue that has been ongoing for more than two years that no one else has been able to find.

Theodore Bearman

Service is great and staff is friendly.