Staff Quality & Friendliness

Beth E

We had a great experience at Tom Roush Mazda. The entire process was efficient, respectful, and clearly focused on good customer service. Brent was especially helpful—knowledgeable, straightforward, and friendly without ever being pushy. He made the process smooth and easy from start to finish.

Brent Engelman

Ask for Mike in sales. He’s a veteran and handles business like the Pro he is.

Kathleen VonBank

Very professional and they did a fantastic job on my repair.

Lucia

I bought my car here six months ago and had a great experience with Garen. He was very helpful during the car selection process, and everything went smoothly. Even after the purchase, he has always responded quickly to my questions. He’s professional, friendly, and very supportive. Highly recommend working with him!

Shelly Keefe

It's been a while since we have purchased a car and we went in figuring it was going to be a painful experience. That couldn't be further from the truth. Rayshawn and Freddy were respectful and made the entire process from start to finish easy and transparent and it was a relief. We will be back when our next car needs replaced. And we'll recommend to anyone! Thanks for restoring faith in humanity!

Dan Mitton

I was impressed with the courtesy and professionalism of the staff. They were very easy to deal with and honest.

Greg Bellman

Brent and everyone was just great

Dream X

Staffs are very professional and nice

Jo Baker

Jon is great in the Service Department!!

LORI CHAMBERLAIN

I had a great car buying experience. Marvin and Fillip were so helpful and friendly. No pushy sales here. I love my new car and was really impressed with the extended warranties available.

Greg Harden

Great people fast service

Amanda Schrimshear

Everyone was so nice and they were very helpful!

Drake Morris

Brent was a pleasure to work with! He made the process of buying a car easy, efficient, and comfortable. We are very happy with our purchase and would consider buying from them again.

gary fitzer

Nathan is amazing!! High energy with a very professional yet personable approach.

campcla

Great staff, efficient process, and perfect, reliable car!

Lou Domonte

Excellent knowledgeable friendly and courteous staff. Very Professional.

Indya Trahan

Marvin helped me picked out my Mazda and I have had it for a week. Very pleased with my purchase and was happy with how easy marvin made the purchase happen for me.

Aaron Koeske

We had a fantastic experience at Tom Roush Mazda thanks to Fillip Beyl, who went above and beyond to help us find and purchase our 2022 Honda Civic Sport. Fillip was knowledgeable, patient, and genuinely dedicated to making the entire process smooth and stress-free. His professionalism and friendly approach made us feel valued and confident in our decision. We truly appreciate his support and highly recommend both Fillip and Tom Roush Mazda to anyone looking for a quality car-buying experience.

Cody Krenz

I had an excellent experience buying a car here. Marvin was a huge help the whole way through. He had the car I wanted to look at up front and ready to go and I had a great time "taking shop" with him through the whole process. Chris and Marvin stayed late to make sure the finance work was done and I would like to thank them both for that. I would highly recommend Marvin and Chris if you're looking for a new car.

Amy Gill

We just purchased a new Mazda and Mike S was our sales person. He was so helpful, nice and fun to work with. I had a lot of questions and he was quick to answer and patient. He made the process easy and the rest of the staff we came into contact with were nice and helpful as well. I would definitely recommend!

Bayley Allen

My husband and I purchased a car with the help of Marvin and it was easily the best dealership experience we’ve ever had. Marvin was so nice and patient with us while we ironed out what we wanted. He answered our questions with ease but also gave us space to talk about it and look over the car privately. The manager was extremely helpful and kind as well. He went above and beyond to help us secure a great deal. We truly appreciate the staff and LOVE our new car!

Don Bates

My salesperson, Larry Graves, was very knowledgeable, courteous and attentive. I was very appreciative of the "soft sale". I also like the fact that he has followed up to make sure everything has been satisfactory of my expectations. He has also made himself available to assist in any additional support or questions that I may have. Overall, a pleasant experience.

Jose Rivas

I had been in the market for a while until I spoke with Marvin Lucas and he actually listened to me and made sure I was getting everything I always wanted within a car It was his help and attention that made be more comfortable with my decision on trusting Tom Roush with a new car. If you ever need help Marvin should be the guy you ask for when you walk in.

Nadine White

Excellent service from start to finish! Nathan was awesome!

Theodore Bearman

Service is great and staff is friendly.

Kenneth Lahey

Ryan and sales team were professional and patient. Great communication and follow up from entire staff.

Sharon Strange

Brent Cassidy was very pleasant to work with and his professionalism was outstanding and the whole staff treated us great. And we’re very much enjoying our new car.

Carol Shearer

Fast, efficient service and friendly, helpful staff.

Dylan Shirkey

My wife and I had an excellent experience here. Freddie and Skylar were incredible, making the process painless and easy. I would highly recommend stopping by.

Michael Powell

Smooth buying experience. Garen Gibbs was professional, friendly (without being slick), and informative—and efficient without being pushy. I had done my research and knew what I wanted; he was responsive to that, answered my questions clearly and honestly, and didn't waste time on things I wasn't interested in. Very agreeable experience, and much appreciated!

Terri Graham

Very timely and the work is done accurately. Jon and Scott are great assets to Tom Roush.

Josh Wiedmann

I did not buy my Mazda here but I will buy my future Mazdas here because of the phenomenal service department. These guys are always friendly, professional, and accommodating. Scott and John especially always go out of their way to give me a great experience.

Ryan Polokoff

Larry was incredibly helpful and patient in helping my sister evaluate cars. It was clear that he knows the product well and made this process a breeze.

Aaron M

Continued great service! Staff is friendly and they get the job done right!

Cheryl Crone

Everyone is friendly and willing to answer any question and help with anything!!

dlad1

Was able to take me early. Job was done properly and quickly. Service manager, John, was kind and helpful. Course performance increased / improved.

Greg Crozier

Easily the best car buying experience my wife and I have ever had. We dealt with Pete and Jim and then Moe in the finance dept. All of them are top notch professionals. We walked away with an amazing car at a very fair price. Don't hesitate to go check them out, we will be back again for more vehicles in the future! Thank you gentlemen, for making it so easy. Greg-Shelly

Rich Spencer

Pete was great to work with, highly recommend him!

Annie

I highly recommend going to Brad for all of your car buying needs!!! Earlier this year I went to Mazda just to look as I was in need of a car, and ended up leaving with a beautiful 2023 Mazda thanks to Brad!! He was incredible and has been there any time I’ve texted him since buying my car. Thank you Brad 😊

Jo Bourgerie

Kept updated...friendly staff..nice place to wait with beverages

Alexis Arosteguy

Great service! Pete did a wonderful job helping us. Staff was all friendly & helpful in all aspects.

Kathi Bledsoe

Quick and convenient service! Staff is also friendly and the place is very clean.

ryan loveless

Great place great staff hands down best dealership in the Indianapolis area

A F (AF)

Thank you for taking care of our family and helping us to find a new vehicle!!! We absolutely love it and slept very well last night knowing we made the right decision!! Garen and the whole entire staff were all amazing- super nice, polite, personable and knowledgeable!!! We are really glad to have shopped at your dealership and will be back for any car shopping needs!! Thank you!!!

Andrew Bethel

Roger was awesome! Best auto buying experience I've ever had.

Shani Wyant

Scott and the entire Service Team was friendly, professional and thorough. They went above and beyond and exceeded my expectations. My car is safe and runs like a dream now. Meeting Mr. Tom Roush was an added bonus as well. I would highly recommend Tom Roush Mazda's service department.

Taylor Hippler

Still in love with my Mazda CX-5. Larry Graves and the staff at Tom Roush Mazda made leasing my first car a wonderful and stress free experience. If you are looking for a car dealership that goes above and beyond to earn your business, Tom Roush Mazda is the place to go and I highly recommend you ask for Larry!

Jennifer Milewski

Typically the process of buying a car can make you lose the will to live. There's the pressure, the little awkward finance room, the negotiating, the hours spent. Not here! First time at Tom Roush yesterday, and it will not be our last! The sales staff were relaxed, offered me to take the car for a few hours (even with inventory low), super helpful and knowledgeable. Pete knew his stuff and helped us make the right selection for our family. I went back and forth tons, and he was truly nice & patient. We never once felt pressured and today feel confident in the Mazda we chose. I have to say Moe, the finance manager was just great! That part of buying a car is usually the longest most drawn out & sometimes uncomfortable. He was So respectful of our time. He was knowledgeable and shared the info he needed to with us, but again we felt no pressure, and were in and out! Overall, the best car buying experience we've had.

Robert Schelling

Very professional. I will always take my new MX5 here.

Jeffrey Breckenridge

I dealt with Rodger Pitcock who like conversing with my favorite Uncle. He was knowledgeable, friendly and and gracious. Makes a great cup of coffee as well. I had found a car online and Rodger reached out and through non-pressure salesmanship was able to advise me and help my family get the auto we desired. Skylar was the financier and very cordial. Got us a reasonable loan with a bank we know and trust. I would definitely do business with this company again.

Mitch Mackesey

Disclaimer: I did not purchase a vehicle here I was looking at a vehicle here at Tom Roush Mazda working with Lee. He was great, non - pushy, didn't pressure me into anything, and had great communication. Ultimately, I found a better deal elsewhere, but I would feel very comfortable buying from him in the future and will be on my radar for my next vehicle purchase.

Carol *Jo* Baker

Scott and Jon were extremely helpful, courteous and patient. The Service Department did a fantastic job in making the additions to my car and finishing up in a timely manner. Note: Larry Graves assisted me as I made the decision to purchase my new CX-30. He was incredibly knowledgeable, courteous and patient - as has been everyone that I've worked with at Tom Roush Mazda. Larry is a gem and I couldn't recommend him enough! .

Randi Foster

Pete is awesome! So informed and was great to work with. Moe in finance was awesome as well! Overall, a wonderful car buying experience!

Dwain Wall

Very thorough scheduled maintenance. Great staff.

Annette Gobrogge

JT Boyle was very kind and responsive, making the car buying experience great! This dealership is not pushy but use the principles of being kind and knowledgeable. I would recommend them to anyone!

Erica Morin

Brent is great! We love our CX-5!

JT Miller

Absolute BEST car buying experience I’ve ever had. Chanette from internet sales took all my information beforehand so I when I walked into meet Brent, the salesman, everything was ready to sign and move forward. Chanette and Brent both made this such a pain free, worthwhile experience that I would very highly recommend this business to anyone looking to purchase a new or used vehicle. I will never go anywhere else but Tom Roush Mazda when it’s time to get a new vehicle. Top rate employees!!!

Karen Wilson

We have been buying all our cars from Tom Roush and they have been our go to for any vehicle new or used! Bob Wood always finds just what we are looking for! Thanks for exemplary service over the years!

Deb E

The staff was professional and friendly. Service was performed in a timely manner.

John Pierce

I've bought cars for 30 years, and I've never had a better experience. Freddy (ask for him!) and his crew were fabulous, knowledgeable, and hillarious to work with. It's like working with friends... no pressure, great working environment, and a group that actually seemed to both like what they do and like making the experience easy. Go visit them, no matter what kind of car you want... they'll figure it out, and make the experience like nothing you've ever experienced.

Lyric Massey

Bob and Joe were very patient and easy to work with. They both went out of their way to help me get on the road and made it clear that they genuinely cared about my family. P.S. Joe deserves a new computer!

Brendon S

Awesome experience for car buying. Freddy was great and helped me find exactly what I wanted.

Julia N. Wek

Really great experience with Tom Roush! Larry and Derek were a great balance of helpful and relaxed, and I genuinely had a fun experience. I love my car!

Dan Morrison

Good dealership. Friendly and knowledgeable staff.

B M

I have one name for you: Johnny Much!!! Make sure you ask for him in sales. Knowledgable, patient, informative, thorough, not pushy and easy to work. Had a great experience with him which ultimately led to my decision to buy. Highly recommend working with him if you're ever in the market for a vehicle.

Lisa Brewer

Mo was Great to work with! Skylar was also a Big help! Both had great communication skills!!

Teresa Hensley

Lee Wildermuth assisted me with finding the perfect Mazda for my grandson. Lee is professional, courteous, and very personable. I recommend using him as a liaison for your car purchasing needs.

Matt Truska

Fast and detailed work. They call you with updates and they make sure you understand what is going on before they do the work on your car. Super helpful staff!

Noah Hankinson

Phenomenal staff and service. Bob and Joe are incredible people. Would highly recommend to anyone.

Moonpie Sunbeam

Amazing experience! Tom Roush Mazda has a fantastic sales staff. Becky, Pete, and Tareck treated me with kindness and respect. They did not try to pressure or up sell me. This is my second time purchasing a vehicle here, and this time was even better than the first, which was also great! 12/10 Would HIGHLY recommend!

Lisa Weaver

I had the best experience with this dealer. Not only is Jonny Much a great guy and top quality salesman, i will only by from him in the future. I'm also an ex-sales rep and felt zero pressure. Aaron (business manager) was also top notch and knows what he is doing!!! Sales Manager (cant remember his name, I'M SORRY) also made sure it was a great experience.

L

Great service, super genuine staff. Not pushy, just willing to do whatever it takes to make customers happy.

Bill Whitlock

Ryan Loveless was very knowledgeable and was very good to work with. I would highly recommend him to others.

Lina Cricelli

Excellent service, friendly staff, salesmen treat you like friends and don't push you to buy. My Mazda has been one of the prettiest and most reliable cars I've ever had. I highly recommend this dealership and one of their friendliest salesman, Ryan Beamer! Top notch dealership!

Kirstin Gotway

I was car shopping recently and visited Tom Roush Mazda. My sales associate, Andre was wonderful. He provided me with a lot of information and was very friendly.

Gowtham K

Responsible and well-informed staff. Delivered on their obligations meticulously.

Rob Patrick

Efficient, tidy, pleasant staff, service completed in time advised.

Brooke McNair

Corey was awesome! The customer service here is great! They all go above and beyond what is asked.

Marcy Mc

Andre and Jim were great. Very nice experience.

Ashesh Goswami

Excellent service, a great collection of cars, and super fast processing makes car purchase a great experience at Tom Roush. My sales representative Skyler helped a lot both to select the car of my choice, and made sure that everything got completed as soon as possible. Unfortunately they do not offer any competitive incentives, but their after-sales service is pretty good.

zac beaven

This was hands down our best car buying experience ever. Brent and Tarek made this a no pressure easy going sale. They surpassed all of my expectations going into Tom Roush. We never felt uneasy about anything while dealing with them. They did everything I requested and we drove off with the van. Definitely worth our 2 hour drive and will go back next time. Thank you!

Kelli Nelson

Friendly guys and appreciate Scott working to get me in out quickly!

Rich O'Sullivan

Great service and a friendly staff that appreciates your business!

Joseph Redden

Dan and Andre were such a pleasure to work with. They listened to me and got me exactly what I wanted. I drove an hour to get there because they went above and beyond to make this experience memorable. I will continue to do business at Tom Roush from now on!

Austin Woodruff

Just bought my second vehicle from them! I love my new Mitsubishi, the staff and service! Go see Denny! I will always come back because they make sure your needs are met.

Jack Kirkwood

Awesome experience. Very helpful staff. I highly recommend this dealership.

Rebecca Farino

Tom Roush Mazda's team made the car buying process enjoyable. I truly never thought I'd say that about purchasing a vehicle. Their staff (Tom Roush-the owner, Tommy Roush- in Management, Brandon in sales, and Joel in finance) are personable, friendly, and go out of their way to work with you so that you're getting the best possible deal for your needs and wants. I never felt pressured to purchase a vehicle and they actively listened, explained the options I had in detail, and I left a very happy customer. I'd refer this dealership to anyone! :)

Kristen Fick

I got a great car at a great price without the "What do we have to do to get you in this car today??" nonsense. Go see Andre, he is delightful!

Saud Jakupovic

This dealership is a real joke. I called from 50 miles away three times to tell them I am coming to buy a car and last time when I was 20 min away and when I arrived car was of course sold. Without apology just like that . Salesman name was Joshua and I don’t recommend buying car from this dealership.

Steve Skillern

Andre Kennedy is an excellent salesperson, knows his product and has an exceptional customer service attitude. He made the experience easy, which I rarely expect when buying a car. The sales manager Jim was also nice, reasonable and professional. I would buy from Tom Roush again based upon this experience. I cannot say enough about my new Mazda CX-5. Go test drive one!

David Sandridge

This dealership was awesome, I worked with Skyler and he did a great job explaining to me the details about the CX-5. He was well rehearsed on the specifics of the vehicle and how it compared to other models in its class. I'm very satisfied with my service at Tom Roush.

Megan Trainor

We all really enjoyed working with Brandon. He was very low pressure yet very helpful. He had a sense of humor and was good at casual conversation. I know he’s new at this, but he did a very good job with us. The African American gentleman was also super friendly and welcoming. He was always watching to be sure we were being taken care of. I’m sure we would have enjoyed working with him, too. This was the most positive car buying experience we’ve had in recent times. Thank you!

Googlicious Bytes

Switched Fr: Ray Skillman Where I Originally Brought Thai (My New Car) To: T.Roush For Svc...Just So Much Better Svc Wise, Friendly Staff (Spl Thx To: Yvonne Rogers - Mitsubishi Svc Adv & Tammy Jones - Dealership Cstmr Svc Rep) They Treat U Like They Care About Ur Car...Hvn't Had The Pleasure Of Deal'n W/Sales Staff - But Will Definitely C Them 1st When Ready 2 Buy Again😉

Keith Bailey

Get buying experience! Larry and John went the extra mile to help me find the vehicle I wanted and the payments that fit my budget!

Stacie Goodloe

Very helpful staff, and friendly service. The staff are very informative; willing to answer all questions. Not one negative experience.

kelly kraus

Awesome sales people. My husband works there with some very nice professionals

Scott Wolff

We test drove two Lincolon Automobiles, a MKT and an MKX. Loved the MKX and will be buying next year. What was most impressive is the sales representative that worked with us, ask for Lance. He is extremely knowledgeable and a pleasure to work with. I only wish they had a location on the south side of Indianapolis.

Sarah Cooley

I am usually skeptical when it comes to car dealerships or salesman, but I was pleasantly surprised with my buying experience. Lee was hands-down the best salesman I have ever worked with. The "extras" they offer for their vehicles are a great bonus too. I am disappointed that I didn't buy all my previous cars here!

Shivin Saxena

Great sales and support staff. A tad expensive (for servicing at least). Really friendly people who take care of you. They have been in the business for a while now and it shows.

Josh Bell

The service was fantastic and our sales rep Lee was very knowledgeable and friendly. They were not pushy and were happy to answer any of our questions. By far one of the best car buying experiences we have ever had. If you're looking to buy a car, I would highly recommend speaking with Lee.

Toni Grant

Wonderful people. Our salesman, Brent, was especially personable, knowledgeable and professional. Couldn't have asked for better!

Greg Hillman

Great customer service, no pressure. Guys know their product line, no BS!!

Andrew Pottschmidt

Lee was very helpful. I didn't feel any bit of pressure throughout the buying process. Highly recommend this salesman and the dealership.

Jeff Norus

The service department is the best. They are professional and knowledgeable.

Jayne Jackson

We had a great experience at Tom Roush. Everyone was very knowledgeable and friendly. Special shout out to Darryl for providing such a smooth transaction.

Jane Glancy

Very positive experience. We dealt with Ray Contee. He was very honest, straight-forward and a pleasure to buy a car from! He treated us with respect and we appreciated that. I would definitely recommend Tom Roush Lincoln Mazda and Ray Contee.

Aaron Shields

My wife and I love the CX-9 we purchased. More importantly, the experience with Jim Hedges and everyone at Tom Roush was the best part. Great people to work with. I would recommend anyone to work with Tom Roush!

Cara Shanks

Everyone at the dealership is so nice and pleasant to work with. They take the time to answer all your questions, aren't pushy, and want to make sure that you are comfortable with your purchase!

Teresa Nelson

Jacob was wonderful. Not only was he polite, but he was not the typical pushy salesman that would make me feel pressure to come in to buy a car from him. I drove 2 hours to buy a car from Tom Roush Mazda and I would do it again in a heart beat. The only bad thing is that I have to use the local "high pressure" dealers to service my car. Thank you to Jacob and the team for creating such a wonderful car buying experience!

Randie Danhauer

Matt, Brad and Scott very knowledgeable , friendly and helpful. Thanks guys!!!

David Shaw

Couldn't of gone better. All staff we dealt with were top notch and our saleman was involved in the service process. I definitely will refer biz to Tom Roush.